Guest Experience Ambassador — Fun, Safe & Welcoming

Dave & Buster's Management Corporation, Inc.; Knoxville (TN); On-site; USD 999,000 - 2,273,000; Full time

Benefits offered by this job

50% off food, beverages, activities, &

Tuition reimbursement

Internal promote culture

Be part of a new center opening team

Rewards and recognition program

Paid time off (for those who qualify)

Family fund support

Certified Trainer opportunity

Job summary

Main Event Entertainment is seeking Brand Ambassadors in Knoxville to welcome guests, answer questions about activities, and guide them to experiences while upholding safety and cleanliness standards.

You will coordinate with team members to manage wait times, explain safety rules, and ensure guests have a memorable visit. Prior food/bev experience helps, and certifications may be required. Training and growth opportunities available.

Qualifications

• Prior food and beverage experience a plus but not required.
• Guest-focused mindset (We heart our Guests!).
• Teamwork is a must (Teamwork makes the dream work!).
• Food Handlers Certification, as required.
• Strong problem-solving and multi-tasking skills.
• Can effectively communicate with Management, Team Members, and Guests.
• Availability to work days, nights, and/or weekends.

Responsibilities

• Welcome and greet all guests while being a FUN ambassador.
• Communicating to the team who is a first-time Guest.
• Answering Guest’s questions on various activities and directions.
• Managing the guest experience by keeping communication clear on wait times for games, food, and other activities.
• Escorting Guests to various activities, explaining safety rules, and assisting with table maintenance.
• Thanking our Guests for coming and welcoming them back.
• Performing opening, mid-day, or closing duties.
• Upholding our cleanliness and safety standards.

Skills

Guest-focused

Teamwork

Communication

Problem-solving

Food Handlers Certification

Job description

Main Event Entertainment is seeking Brand Ambassadors in Knoxville to welcome guests, answer questions about activities, and guide them to experiences while upholding safety and cleanliness standards.

You will coordinate with team members to manage wait times, explain safety rules, and ensure guests have a memorable visit. Prior food/bev experience helps, and certifications may be required. Training and growth opportunities available.