Guest Experience Champion

Dave & Buster's Management Corporation, Inc.; Brea (CA); On-site; USD 2,328,000 - 2,755,000; Full time

Benefits offered by this job

50% off food and beverages

Unlimited gameplay

Tuition reimbursement

Internal growth opportunities

New Center Opening Team

Rewards and recognition program

Benefits and paid time off

Family Fund

Certified Trainer

Job summary

Main Event Entertainment is seeking a Brand Ambassador to greet guests, answer questions, and guide them through activities. You will help tailor guests' FUN experiences while upholding safety and sanitation standards in a high-energy environment.

Responsibilities include welcoming guests, explaining activities, managing wait times, and collaborating with the team to ensure memorable visits. A positive, guest-focused attitude and flexibility to work varied shifts are essential for success.

Qualifications

• Customer-focused mindset and hospitality attitude.
• Ability to work in a fast-paced environment.
• Strong communication with guests and team members.

Responsibilities

• Welcome and greet guests to create a positive first impression.
• Answer guests' questions about activities and directions.
• Explain safety rules for activities and supervise table maintenance.
• Manage guest experience by communicating wait times for games and food.
• Escort guests to activities and assist with directions and safety.

Skills

Guest-focused

Teamwork

Problem-solving

Multi-tasking

Food Handlers Certification

Job description

Main Event Entertainment is seeking a Brand Ambassador to greet guests, answer questions, and guide them through activities. You will help tailor guests' FUN experiences while upholding safety and sanitation standards in a high-energy environment.

Responsibilities include welcoming guests, explaining activities, managing wait times, and collaborating with the team to ensure memorable visits. A positive, guest-focused attitude and flexibility to work varied shifts are essential for success.