Front Desk Agent - Guest Experience and Flexible Hours

The Historic Davenport Hotel, Autograph Collection; Spokane (WA); On-site; USD 19,000 - 28,000; Full time

Job summary

The Historic Davenport Hotel, Autograph Collection in Spokane, WA, seeks a Front Desk Agent to welcome guests, manage check-in/check-out, and provide local insights. You will be the first friendly face, ensuring guests feel cared for and valued throughout their stay.

Ideal candidates possess strong communication skills, cash handling experience, and a passion for hospitality. The role requires flexibility, professionalism, and teamwork in a fast-paced luxury hotel setting.

Qualifications

• High school diploma or equivalent.
• Prior cash handling experience.
• Exceptional communication skills.
• Very good computer skills.
• Ability to work flexible hours including weekends and holidays.
• Strong problem-solving skills.
• Ability to multitask and work in a fast-paced environment.
• Experience in customer service is preferred.
• Knowledge of hotel or resort operations is a plus.

Responsibilities

• Greet and welcome guests with a warm and friendly attitude, creating a positive first impression.
• Efficiently handle check-in and check-out procedures, ensuring accuracy and attention to detail.
• Provide information about hotel facilities, services, and local attractions.
• Respond to guest inquiries and resolve any issues or complaints in a prompt and professional manner.
• Process guest payments and maintain accurate records.
• Coordinate with other departments to fulfill guest requests and ensure a seamless guest experience.
• Maintain the cleanliness and organization of the front desk area.
• Assist in administrative tasks, such as answering phone calls and handling reservations.

Skills

Exceptional communication

Cash handling

Customer service

Education

High school diploma or equivalent

Tools

Computer skills

Job description

The Historic Davenport Hotel, Autograph Collection in Spokane, WA, seeks a Front Desk Agent to welcome guests, manage check-in/check-out, and provide local insights. You will be the first friendly face, ensuring guests feel cared for and valued throughout their stay.

Ideal candidates possess strong communication skills, cash handling experience, and a passion for hospitality. The role requires flexibility, professionalism, and teamwork in a fast-paced luxury hotel setting.