Guest Experience Ambassador for Events & Promotions

Hollywood Casino Perryville; Perryville (MD); On-site; USD 17,000 - 24,000; Full time

Benefits offered by this job

Day-one medical coverage

401(k) matching

Annual performance bonus

Paid time off

Job summary

Hollywood Casino Perryville is seeking friendly team members to greet guests, promote casino promotions, and help players maximize their rewards through the loyalty program. You will support omnichannel app activations, answer questions, and guide guests to the right departments.

This role emphasizes customer service excellence in a fast-paced entertainment environment. Minimum 18 years old, prior customer service preferred, and the ability to lift up to 50 pounds.

Qualifications

• Must be at least 18 years of age.
• Minimum of one year experience in customer service-related field preferred.
• Must regularly lift and/or move up to 10 pounds, frequently 25 pounds, and occasionally 50 pounds; ability to push/pull/reach/bend as needed.
• Must be able to obtain a Maryland Lottery License.

Responsibilities

• Greets guests actively engaged in gaming and assists team members in player identification.
• Maintains knowledge of casino marketing and player development promotions and encourages guest participation.
• Enthusiastically supports and demonstrates superior customer service.
• Assists guests by directing them to appropriate areas and contact departments.

Skills

Customer service

Communication

Job description

Hollywood Casino Perryville is seeking friendly team members to greet guests, promote casino promotions, and help players maximize their rewards through the loyalty program. You will support omnichannel app activations, answer questions, and guide guests to the right departments.

This role emphasizes customer service excellence in a fast-paced entertainment environment. Minimum 18 years old, prior customer service preferred, and the ability to lift up to 50 pounds.