Guest Experience & Promotions Ambassador

PENN Entertainment, Inc.; Maryland; On-site; USD 30,000 - 42,000; Full time

Benefits offered by this job

Day-one medical coverage

401(k) matching

Annual performance bonus

Paid time off

Job summary

PENN Entertainment, Inc. in Maryland is seeking friendly, customer-oriented team members for guest services and player support.

This role focuses on welcoming guests, promoting loyalty programs, and guiding patrons through casino experiences with excellent service. Initial salary placement is based on experience and knowledge, with total rewards including medical coverage, retirement plans, and incentive bonuses.

Qualifications

• Must be at least 18 years of age.
• Minimum of one year experience in customer service preferred.
• Must be able to obtain a Maryland Lottery License.
• Ability to lift up to 50 pounds and perform light to moderate physical tasks.

Responsibilities

• Greets guests actively engaged in gaming and assists team members in player identification.
• Maintains knowledge of casino marketing promotions and encourages guest participation.
• Assists in resolving guest opportunities and/or conflicts in fair and equitable manners.
• Enthusiastically supports and demonstrates superior customer service in accordance with department standards and programs.
• Assists guests by directing them to appropriate areas and contact department for guest needs.

Skills

Customer service

Communication

Multitasking

Education

High school diploma or equivalent

Job description

PENN Entertainment, Inc. in Maryland is seeking friendly, customer-oriented team members for guest services and player support.

This role focuses on welcoming guests, promoting loyalty programs, and guiding patrons through casino experiences with excellent service. Initial salary placement is based on experience and knowledge, with total rewards including medical coverage, retirement plans, and incentive bonuses.