Casino Beverage Ambassador - Overnights (FT & PT)

Hollywood Casino Perryville; Perryville (MD); On-site; USD 14,000 - 19,000; Full time

Job summary

Hollywood Casino Perryville is hiring to provide top-tier guest service on the casino floor, greeting patrons, keeping promo knowledge current, and assisting with Marketing and Promotions as needed.

This role requires 21+ age, a High School diploma or equivalent, basic computer skills, and the ability to obtain a Maryland Lottery License. You will work as part of a team to ensure smooth beverage service and guest satisfaction on shift.

Qualifications

• Must be a minimum of 21 years of age.
• High School diploma or equivalent
• Basic computer knowledge
• Must be able to obtain a Maryland Lottery License

Responsibilities

• Provide excellent customer service to all guests, customers, and employees
• Greet customers as they enter the casino as needed
• Be current on all Marketing promotions.
• Assist with Marketing & Promotions as needed.
• Ensures all guest inquiries, problems, and requests for service related to general property information are promptly handled and rectified in an upbeat, positive, professional, timely manner and in accordance with departmental standards and in compliance with the regulatory and internal control framework
• Responsible for prompt, efficient and courteous service to casino guests in accordance with Hollywood Casino Perryville policies, procedures and standards while utilizing ACSC as needed to provide this service

Skills

Basic computer knowledge

Education

High School diploma or equivalent

Job description

WE'RE CHANGING ENTERTAINMENT. COME JOIN US.

We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nights are fast paced. You’ll work with an incredibly diverse set of coworkers driven by their enthusiasm for helping people find and have more fun. You’ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities.

Initial placement within the salary range is based on an individual's relevant knowledge, skills, and experience. Base salary is just one component of our competitive Total Rewards package, which includes wellness programs designed to support our team members' financial, physical, and mental well-being. Specific benefits—such as day‑one medical coverage, 401(k) matching, and annual performance bonus—may vary by position. Paid time off is earned according to the local policy and increases with the length of employment.

WE LOVE OUR WORK.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Provide excellent customer service to all guests, customers, and employees
• Greet customers as they enter the casino as needed
• Be current on all Marketing promotions.
• Assist with Marketing & Promotions as needed.
• Ensures all guest inquiries, problems, and requests for service related to general property information are promptly handled and rectified in an upbeat, positive, professional, timely manner and in accordance with departmental standards and in compliance with the regulatory and internal control framework
• Responsible for prompt, efficient and courteous service to casino guests in accordance with Hollywood Casino Perryville policies, procedures and standards while utilizing ACSC as needed to provide this service
• Monitor guests needs on a continuous basis and ensures all requests are promptly fulfilled.
• Maintains appearance of casino floor and work area
• Accurate and efficient use of POS system
• Monitor guests alcohol intake in accordance with training
• Assist other beverage personnel with maintenance such as side work and opening/closing duties
• Participate as a team member with all servers, bartenders, bar backs, supervisors and any other casino personnel to ensure efficient operations
• Will adhere to all policies, procedures, rules and regulations of Gaming and Leisure Properties, Hollywood Casino Perryville, and the Maryland State Lottery
• Knowledge of alcoholic and non-alcoholic beverages and awareness of new drink trends
• Responsible for mixing drinks to deliver to guests
• Work as part of a team to provide beverage service
• Be able to work independently with minimal supervision
• Other duties as assigned

BRING US YOUR BEST.

QUALIFICATIONS:

• Must be a minimum of 21 years of age.
• High School diploma or equivalent
• Basic computer knowledge
• Must be able to obtain a Maryland Lottery License

STAY IN THE GAME.

We’ve grown to become the leading provider of integrated entertainment, sports content, and casino gaming experiences thanks to our 43 destinations across North America, online sports betting and iCasino via theScore Bet Sportsbook and Casino®.

Being an industry leader means more than being a purveyor of fun. We are also committed to values like diversity and sustainability — for our community, our team members, our vendors, and our planet.

We're changing entertainment.

Equal Opportunity Employer

STARTING SALARY

$12.00 per hour + tips