Casino Beverage Ambassador - Tips Included

Hollywood Casino Perryville; Perryville (MD); On-site; USD 14,000 - 19,000; Full time

Job summary

Hollywood Casino Perryville is hiring to provide top-tier guest service on the casino floor, greeting patrons, keeping promo knowledge current, and assisting with Marketing and Promotions as needed.

This role requires 21+ age, a High School diploma or equivalent, basic computer skills, and the ability to obtain a Maryland Lottery License. You will work as part of a team to ensure smooth beverage service and guest satisfaction on shift.

Qualifications

• Must be a minimum of 21 years of age.
• High School diploma or equivalent
• Basic computer knowledge
• Must be able to obtain a Maryland Lottery License

Responsibilities

• Provide excellent customer service to all guests, customers, and employees
• Greet customers as they enter the casino as needed
• Be current on all Marketing promotions.
• Assist with Marketing & Promotions as needed.
• Ensures all guest inquiries, problems, and requests for service related to general property information are promptly handled and rectified in an upbeat, positive, professional, timely manner and in accordance with departmental standards and in compliance with the regulatory and internal control framework
• Responsible for prompt, efficient and courteous service to casino guests in accordance with Hollywood Casino Perryville policies, procedures and standards while utilizing ACSC as needed to provide this service

Skills

Basic computer knowledge

Education

High School diploma or equivalent

Job description

Hollywood Casino Perryville is hiring to provide top-tier guest service on the casino floor, greeting patrons, keeping promo knowledge current, and assisting with Marketing and Promotions as needed.

This role requires 21+ age, a High School diploma or equivalent, basic computer skills, and the ability to obtain a Maryland Lottery License. You will work as part of a team to ensure smooth beverage service and guest satisfaction on shift.