Loyalty Program Specialist - Casino Guest Experience

PENN Entertainment, Inc.; St. Louis (MO); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

Day 1 medical coverage

Uber benefit for nearby metro stops

Cash recognition programs

Tuition reimbursement

Lindenwood University discounts

Diversity scholarship

Job summary

Hollywood Casino & Hotel is seeking a Loyalty Program Representative to engage guests, facilitate hospitality arrangements, and promote promotions and services. The role emphasizes customer service, clear communication, and accurate record-keeping.

Ideal candidates will be at least 21 years old with hosting experience and strong math and reporting abilities. The position requires on-site work with potential for growth within the Total Rewards program.

Qualifications

• Experience in hospitality or casino setting preferred.
• Strong verbal and written communication skills.
• Ability to present information clearly to groups.

Responsibilities

• Greets guests actively engaged in gaming and assists team members in player identification.
• Provides guests with hospitality arrangements, including rooms, food, beverages, and assists with special requests.
• Maintains knowledge of casino marketing and player development promotions and encourages guest participation.
• Maintains knowledge of credit procedures and encourages the use of credit when appropriate.
• Encourages guest visitation through written correspondence and telemarketing.
• Assists in resolving guest opportunities and/or conflicts, in fair and equitable manners.
• Analyzes and coordinates in‑house invitation lists with Manager.
• Exhibits a friendly, helpful, and courteous manner to customers and team members.
• Uses Sales Force (CMS) tracking for all player contacts and tasks; completes monthly metrics with Manager.

Skills

Customer service

Hosting experience

Math skills

Communication skills

Report writing

Job description

Hollywood Casino & Hotel is seeking a Loyalty Program Representative to engage guests, facilitate hospitality arrangements, and promote promotions and services. The role emphasizes customer service, clear communication, and accurate record-keeping.

Ideal candidates will be at least 21 years old with hosting experience and strong math and reporting abilities. The position requires on-site work with potential for growth within the Total Rewards program.