Live Music Fan Experience Host (Evenings/Weekends)

Rock-and-Roll-Hall-of-Fame-&-Museu; Cleveland (OH); On-site; USD 17,000 - 22,000; Part time

Benefits offered by this job

Exciting work environment

Free access to museum events & shows

Employer paid parking

Close proximity to public transport

Job summary

Rock & Roll Hall of Fame in Cleveland, OH is seeking a Part-time Fan Engagement Specialist. You will greet guests, assist with ticketing and information desks, and help guide visitors through exhibits and events.

The role emphasizes enthusiastic guest interaction, accuracy in answering questions, and smooth operation during concerts and programs. Evening/weekend availability is required; prior museum experience is not necessary, just a passion for music and people.

Qualifications

• Knowledge and appreciation of Rock and Roll history.
• Desire to engage with visitors.
• Knowledge of downtown Cleveland area.
• Bilingual capabilities a bonus.

Responsibilities

• Greet guests with energy, enthusiasm, and a welcoming attitude.
• Support various onstage posts throughout the museum, including entry, ticket scanning, exhibit halls, theaters, and answering phones & emails.
• Actively engage with guests during their visit – answer questions, share stories, and initiate conversation
• Address guest concerns, questions, or complaints promptly and professionally, and escalate to supervisor team as needed
• Provide visitors with wayfinding assistance and recommendations throughout the museum
• Help with crowd flow and guest experience during high-volume events, concerts, public programs, and private events
• Maintain awareness of daily programming, live music, exhibits and special events
• Assist with opening/closing procedures as assigned
• Represent the Rock Hall brand as a visible ambassador on the museum floor
• Report operational, cleanliness, or safety issues promptly
• Duties include but may not be limited to the above

Skills

Rock & Roll history knowledge

Guest engagement

Downtown Cleveland knowledge

Bilingual capabilities (bonus)

Education

High school diploma or equivalent

Job description

Rock & Roll Hall of Fame in Cleveland, OH is seeking a Part-time Fan Engagement Specialist. You will greet guests, assist with ticketing and information desks, and help guide visitors through exhibits and events.

The role emphasizes enthusiastic guest interaction, accuracy in answering questions, and smooth operation during concerts and programs. Evening/weekend availability is required; prior museum experience is not necessary, just a passion for music and people.