Guest Services Agent - Bottleworks Hotel

Geronimo Hospitality Group; Indianapolis (IN); In loco; USD 17.000 - 25.000; Tempo pieno

Vantaggi offerti da questo lavoro

Employee Discounts

Paid Time Off

Training & Development Opportunities

401K

Medical Benefits

24/7 Online Care

Pet Insurance

Descrizione del lavoro

Geronimo Hospitality Group is hiring a Guest Services Agent for Bottleworks Hotel in Indianapolis. You will be the first impression for guests in the lobby or reception areas, delivering exceptional service and helping to create memorable experiences.

Requirements include a high school diploma and excellent communication skills; prior customer service experience is preferred. The role offers flexible hours and opportunities to engage with diverse guests in a vibrant hospitality environment.

Competenze

• High school diploma or equivalent.
• Excellent communication skills and professional attitude.
• Effective conflict management and decision making.
• Ability to use a variety of computer applications.

Mansioni

• Process guest arrivals and departures, including all necessary payments.
• Coordinate room assignments and pre-arrivals.
• Handle guests' concerns and requests for information.
• Assist with check-in and check-out for groups and tours; support other departments as required.

Conoscenze

Excellent communication

Professional attitude

Conflict management

Decision making

Formazione

High school diploma or equivalent

Strumenti

Computer applications

Descrizione del lavoro

Description

STEP INTO THE BIG LEAGUES

Geronimo Hospitality Group ain't your normal work environment. We are a collection of award winning boutique hotels, restaurants and clubs with cool people who believe THE STATUS QUO SUCKS and we do everything we can to live by that motto. At Geronimo Hospitality Group, we don’t raise the bar. We are the bar. We create destinations, not pit stops, and we’re looking for people who are ready to join a team that pushes boundaries and values hard work every day.

BOTTLEWORKS HOTEL

Built for the modern traveler, the 104-key boutique Bottleworks Hotel showcases the best of Indianapolis by weaving historic architectural features with modern hotel amenities.

PERKS OF THE JOB

We believe in rewarding effort and skill. Our team enjoys Employee Discounts, Paid Time Off, Training & Development Opportunities, 401K, Medical Benefits, 24/7 Online Care, Pet Insurance, and more. We demand a competitive spirit and offer you the chance to build your own future in return.

YOUR ROLE IN CREATING GERONIMOMENTS

In this role, you’ll be a key part of our team, ensuring that every guest leaves with a lasting impression. Your voice matters here—use it to build the future, make an impact, and continuously improve the guest experience.

As the Guest Services Agent, you are a guest's first impression of a property. You will provide a variety of guest services while working in the lobby or reception areas of the hotel. The position is challenging, varied and offers the opportunity to work flexible hours and to meet new people.

WHAT YOUR DAY WILL LOOK LIKE

• Process guest arrivals and departures, including all necessary payments
• Handle and coordinate room assignments and pre-arrivals
• Handle guests' concerns
• Offer referral for services and handle requests for information
• Handle and store luggage
• Assist with the check-in and check-out of groups and tours
• Assist other departments as required

GHG24

Requirements

WHAT IT TAKES TO SUCCEED

Education

• High school diploma or equivalent

Experience and/or Training

• Excellent communication skills and professional attitude
• Effective conflict management and decision making

Technology/Equipment Ability to use a variety of computer applications

YOU’LL STAND OUT IF YOU BRING

Experience and/or Training

• Previous experience in customer service

MANDATORY REQUIREMENT

• U.S. Work Authorization (required).

JOIN A TEAM THAT MAKES AN IMPRESSION

At Geronimo Hospitality Group, we are cool people who work hard. Every shift, every day, we push the boundaries and strive to be the best. If you’re ready to own your work and create exceptional experiences, we want you on our team! Geronimo Hospitality Group is an Equal Employment Opportunity employer.