Guest Experience Ambassador

vsg; United States; On-site; USD 28,000 - 42,000; Full time

Job summary

Vinik Sports Group is seeking a Guest Experience Attendant to ensure guests have a safe, clean, and memorable experience at events. You will greet guests, scan tickets, usher them to seats, and provide accurate information while upholding venue policies and Fan Code of Conduct.

The role requires excellent guest service, strong communication, and the ability to work in fast-paced environments, with flexibility for nights, weekends, and holidays as needed.

Qualifications

• Six months experience in guest services, hospitality, event operations, or a related field preferred.
• Exceptional interpersonal and customer service skills with a focus on guest satisfaction.
• Strong problem-solving abilities and sound judgment, especially when resolving guest concerns or de-escalating situations.
• Excellent verbal, written, and oral communication skills.
• Strong skills with the ability to take direction, execute tasks efficiently, and support team goals.
• Positive, team-oriented attitude with a commitment to professionalism and collaboration.

Responsibilities

• Warmly greet and welcome all guests upon arrival, ensuring a positive first impression.
• Assist guests by scanning their tickets upon entry and ushering them to their assigned seats.
• Engage guests in a friendly and professional manner to create an enjoyable experience.
• Ensure all guests adhere to the Fan Code of Conduct and venue policies.
• Provide accurate directions, event information, and general assistance as needed.
• Escort guests safely to and from their seating locations using proper wheelchair handling procedures.
• Communicate courteously with guests regarding wait times or assistance requests.
• Follow radio etiquette and return wheelchairs promptly after each use.
• Provide coverage for teammates during scheduled breaks and maintain area awareness.
• Communicate effectively with supervisors and team members to ensure smooth event operations.
• Uphold all company policies, including access control, guest service, and safety standards.
• Ensure a well-groomed and professional appearance is maintained throughout all scheduled work hours.
• Maintain a courteous and helpful demeanor at all times.
• Perform other duties as assigned to support the Guest Experience department and overall event success.
• Manage access control for multiple premium spaces.
• Affix wristbands, scan tickets, and monitor for unauthorized access.
• Support post-event social periods in designated premium areas when applicable.
• Provide a clean and safe environment for all guests
• Keep aisles, vomitories, and entryways clear for guest safety
• Operate venue elevators safely and courteously during events and games.
• Report maintenance, cleanliness, or safety concerns promptly to a supervisor.
• Follow all venue safety, accessibility, and emergency response procedures.

Skills

Guest services

Customer service

Communication

Team collaboration

Problem solving

De-escalation

Job description

Vinik Sports Group is seeking a Guest Experience Attendant to ensure guests have a safe, clean, and memorable experience at events. You will greet guests, scan tickets, usher them to seats, and provide accurate information while upholding venue policies and Fan Code of Conduct.

The role requires excellent guest service, strong communication, and the ability to work in fast-paced environments, with flexibility for nights, weekends, and holidays as needed.