Guest Experience Supervisor — Live Event Operations

Vinik Sports Group; Tampa (FL); On-site; USD 19,000 - 30,000; Part time

Job summary

Vinik Sports Group in Tampa, FL is seeking a Part-Time Guest Experience Supervisor to lead Guest Experience Attendants during events, ensuring world-class hospitality and safety. This role supports event operations and requires overseeing staff, resolving guest concerns, and enforcing venue policies to maintain a welcoming environment.

The Supervisor acts as an extension of management during events, directly overseeing the team responsible for ticket scanning, ushering, wheelchair escorts,

Qualifications

• 1+ years experience in guest services, hospitality, event operations.
• Strong interpersonal and customer service skills.
• Proven leadership ability to supervise teams in a fast-paced environment.
• Excellent problem-solving and de-escalation skills.
• Must communicate effectively in English.

Responsibilities

• Lead and brief staff before shifts and assign posts.
• Monitor performance and ensure service standards.
• Provide coaching and corrective action when needed.
• Coordinate breaks to cover all guest areas.
• Escalate guest concerns and resolve incidents.
• Oversee ADA requests and access needs.
• Ensure policy compliance and guest safety.
• Communicate via radio with accuracy and professionalism.

Skills

Guest services

Leadership

Customer service

Communication

Job description

Vinik Sports Group in Tampa, FL is seeking a Part-Time Guest Experience Supervisor to lead Guest Experience Attendants during events, ensuring world-class hospitality and safety. This role supports event operations and requires overseeing staff, resolving guest concerns, and enforcing venue policies to maintain a welcoming environment.

The Supervisor acts as an extension of management during events, directly overseeing the team responsible for ticket scanning, ushering, wheelchair escorts,