Guest Experience Ambassador

Managed Networks; Campbell (CA); On-site; USD 2,066,000 - 2,893,000; Full time

Job summary

Starbird Chicken is seeking a Guest Ambassador to deliver a warm, welcoming dining experience in a fast-paced environment. You will engage with guests, explain menu items, upsell where appropriate, and help maintain clean, efficient dining room operations.

You will be the face of the brand in the dining room, ensuring guests feel valued from entry to departure and handling routine front-of-house tasks with a friendly, proactive attitude.

Qualifications

• Must engage warmly and professionally with the public in a fast-paced environment.
• Strong verbal communication in English.
• Reliable attendance and punctuality; consistent schedule.

Responsibilities

• Greet guests warmly and establish a welcoming tone on entry.
• Answer menu questions and provide tailored recommendations.
• Upsell menu items and upgrades to enhance orders.
• Deliver food to tables accurately and promptly; confirm correctness.
• Handle cash transactions and follow cash handling procedures.
• Maintain a clean dining area and assist with table touches during shifts.
• Address guest concerns professionally and escalate when needed.

Skills

Guest engagement

Customer service

Communication

Cash handling

Tools

POS systems

Cash register

Job description

Starbird Chicken is seeking a Guest Ambassador to deliver a warm, welcoming dining experience in a fast-paced environment. You will engage with guests, explain menu items, upsell where appropriate, and help maintain clean, efficient dining room operations.

You will be the face of the brand in the dining room, ensuring guests feel valued from entry to departure and handling routine front-of-house tasks with a friendly, proactive attitude.