Guest Experience Lead

starbirdchicken.com; Campbell (CA); On-site; USD 22,000 - 28,000; Full time

Job summary

Starbird Chicken is hiring a Guest Ambassador in California to provide a warm, welcoming dining experience from entry to exit. You will engage with guests, answer menu questions, upsell items, and ensure accurate orders while maintaining a clean dining environment.

This tipped position emphasizes hospitality, proactive guest service, and teamwork in a fast-paced setting. California law governs pay, with base wage plus tips and career growth opportunities within Starbird.

Qualifications

• Warm, guest-focused demeanor.
• Strong verbal communication in English.
• Ability to listen actively and respond clearly.
• Reliable attendance and punctuality.
• Team player with a positive attitude.

Responsibilities

• Greet guests and create a welcoming atmosphere from entry to exit.
• Answer menu questions and offer tailored recommendations.
• Upsell menu items and upgrades to enhance guest experience.
• Deliver and verify orders at tables, ensuring accuracy.
• Maintain cleanliness and flow in the dining room and lobby.
• Address guest concerns with empathy and escalate when needed.
• Assist with opening/closing duties and daily checklists.

Skills

Guest-focused

English proficiency

Communication

Teamwork

Reliability

Job description

Starbird Chicken is hiring a Guest Ambassador in California to provide a warm, welcoming dining experience from entry to exit. You will engage with guests, answer menu questions, upsell items, and ensure accurate orders while maintaining a clean dining environment.

This tipped position emphasizes hospitality, proactive guest service, and teamwork in a fast-paced setting. California law governs pay, with base wage plus tips and career growth opportunities within Starbird.