Wyndham Grand Pittsburgh Downtown - Front Desk Agent

Aimbridge Hospitality; Pittsburgh (Allegheny County); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Medical, Dental, Vision Coverage

Short-Term and Long-Term Disability

Term Life and AD&D Insurance

Paid Time Off

Employee Assistance Program

401k Retirement Plan

Free meals for every shift

Free beverages all day

Job summary

Wyndham Grand Pittsburgh Downtown is seeking a Front Desk Agent to deliver exceptional guest service, manage smooth check-ins and check-outs, and coordinate with team to ensure a seamless stay for guests. You will handle reservations, guest requests, and billing with a courteous, professional demeanor.

The role emphasizes hospitality excellence, multitasking across front-desk duties, and a welcoming attitude in a busy hotel setting.

Qualifications

• High school diploma or equivalent; hospitality experience preferred.
• Familiarity with hotel management software and Microsoft Office suite.

Responsibilities

• Deliver warm, welcoming guest interactions and smooth check-ins/check-outs.
• Communicate clearly with guests and team to keep operations flowing.
• Think quickly to resolve issues and turn challenges into positive outcomes.
• Multitask across reservations, arrivals, departures, and financial details.

Skills

Guest Service Superstar

Communication Champ

Quick-Thinking Problem Solver

Multitasking Marvel

Education

High school diploma or equivalent

Hotel management software familiarity

Microsoft Office familiarity

Tools

Hotel management software

Microsoft Office

Job description

Join Our Team as a Front Desk Agent!

The Front Desk Agent is the ultimate guest experience guru-mastering the art of warm welcomes, smooth check-ins, and friendly farewells. You're the face of the hotel, making every interaction feel effortless and inviting. Behind the scenes, you keep the front desk humming with precision, juggling reservations, requests, and surprises like a hospitality ninja. If you love turning first impressions into lasting memories, this is your moment to shine.

Key Skills/Responsibilities

• Guest Service Superstar: You bring the warm vibes and top-tier service that make guests feel right at home. Whether it's a quick question or a big request, you're all about making their stay unforgettable.
• Communication Champ: You know how to get the message across-clearly, confidently, and with a smile. Whether it's chatting with guests or coordinating with the team, you keep things flowing smoothly.
• Quick-Thinking Problem Solver: When challenges pop up, you're already on it. You think fast, act smart, and turn potential hiccups into happy endings.
• Multitasking Marvel: Juggling reservations, check-ins, check-outs, and financial details? No problem. You keep it all organized and running like clockwork.

Education & Experience

• High school diploma or equivalent; experience in a hotel or related field preferred.
• Familiarity with hotel management software and Microsoft Office suite.

Benefits

After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following:

• Medical, Dental, and Vision Coverage
• Short-Term and Long-Term Disability Income
• Term Life and AD&D Insurance
• Paid Time Off
• Employee Assistance Program
• 401k Retirement Plan

Property Information

Welcome to Wyndham Grand Pittsburgh Downtown! As Pittsburgh's largest hotel with 712 rooms, Wyndham Grand Pittsburgh Downtown offers the perfect blend of modern comfort and stunning city views. Located in the heart of the city, right along the scenic riverside, our prime location puts you just a short walk or quick ride away from top attractions like Point State Park, the Cultural District, stadiums and more!

Convenient Transportation Getting around is easy with public transportation options nearby, including bus and light rail - perfect for commuting or exploring the city!

Perks for the Team We take care of our team! Enjoy free meals for every shift and free beverages all day long. Plus, our comfortable break room makes it easy to recharge. We offer a comprehensive benefit package to full time associates that includes medical, dental, vision, short term disability, paid time off plus much more!

Team Culture At Wyndham Grand Pittsburgh Downtown, we foster a supportive and inclusive team culture. We love celebrating team wins with fun events and team-building activities! We value respect, collaboration, and fun, encouraging growth, celebrating achievements, and making sure everyone feels valued and appreciated. Join us and be part of a dynamic team in one of Pittsburgh's most iconic hotels!