Guest Experience Agent - Resort Front Desk

BENCHMARK; Roanoke (VA); On-site; USD 18,000 - 25,000; Full time

Job summary

Stonewall Resort in Roanoke, West Virginia, is seeking a Front Desk Agent to welcome guests, assist with check-in/out, and share information about the hotel and local area. The role emphasizes exceptional service, accuracy, and a friendly demeanor to create memorable first impressions.

Responsibilities include handling calls, wake-up messages, and guest requests, while maintaining knowledge of hotel operations and safety procedures. Flexibility for varied hours is expected.

Qualifications

• Previous customer service experience preferred.
• Good written and verbal communication skills.
• Typing and computer skills necessary.
• Supervisory background helpful.
• Strong organizational and information gathering skills.
• Outgoing personality and professional demeanor.

Responsibilities

• Greet guests at the front desk and assist with check-in/out.
• Answer guest inquiries in a friendly and helpful manner.
• Provide knowledge of hotel operations and amenities.
• Enter messages and wake-up calls into guest accounts.
• Handle reservation calls and check future availability.
• Adjust errors and discrepancies on guest accounts.
• Address guest concerns and escalate to supervisor when needed.
• Follow safety procedures and maintain teamwork standards.

Skills

Customer service

Communication

Typing

Computer skills

Organizational skills

Outgoing personality

Job description

Stonewall Resort in Roanoke, West Virginia, is seeking a Front Desk Agent to welcome guests, assist with check-in/out, and share information about the hotel and local area. The role emphasizes exceptional service, accuracy, and a friendly demeanor to create memorable first impressions.

Responsibilities include handling calls, wake-up messages, and guest requests, while maintaining knowledge of hotel operations and safety procedures. Flexibility for varied hours is expected.