Front Desk Concierge | Guest Experience Champion

Pyramid Burlington Management; Roanoke (VA); On-site; USD 26,000 - 38,000; Full time

Job summary

Pyramid Global Hospitality's Stonewall Resort in Roanoke, VA is seeking a motivated Front Desk Agent to create a memorable first impression for guests. You will check guests in and out, answer questions about the hotel and local area, and provide accurate information about amenities and services offered.

This role requires a friendly, professional demeanor, strong communication, and the ability to work a varied schedule including holidays.

Qualifications

• Customer service experience preferred
• Front desk operations knowledge a plus
• Strong communication and interpersonal skills

Responsibilities

• Greet guests at the front desk and assist with check-in/check-out using the computer
• Answer guest inquiries in a friendly and helpful manner and direct to appropriate locations
• Provide courteous telephone manners and pass along information about hotel amenities and local area

Skills

Customer service

Front desk operations

Guest relations

Job description

Pyramid Global Hospitality's Stonewall Resort in Roanoke, VA is seeking a motivated Front Desk Agent to create a memorable first impression for guests. You will check guests in and out, answer questions about the hotel and local area, and provide accurate information about amenities and services offered.

This role requires a friendly, professional demeanor, strong communication, and the ability to work a varied schedule including holidays.