Reservations Agent: Guest Service & Upsell

Pyramid Global Hospitality; Walkersville (WV); Vor Ort; USD 21.000 - 34.000; Vollzeit

Zusammenfassung

Pyramid Global Hospitality is seeking a Reservations Agent for Stonewall Resort in West Virginia. You will handle incoming calls, confirm reservations, upsell rates and packages, and provide accurate information on resort facilities and events.

The ideal candidate has a high school diploma, excellent communication skills, and a track record in reservations/PBX. Willingness to learn, professional demeanor, and ability to type 30 words per minute are required.

Qualifikationen

• High School graduate or equivalent with strong verbal and written communication skills.
• Typing speed of 30 wpm accuracy expected.
• Previous Reservations/PBX experience desired.

Aufgaben

• Handle all incoming reservation calls with professionalism and efficiency.
• Confirm reservations and input data accurately in the PMS.
• Upsell room types, packages, and resort promotions; answer questions on rates and facilities.
• Coordinate information with sales, conference services, and other departments.
• Maintain accurate records and deposits; provide excellent guest service.

Kenntnisse

Verbal communication

Written communication

Typing speed 30 wpm

Sales/upsell

Ausbildung

High School diploma or equivalent

Tools

PMS system

PBX

Jobbeschreibung

Pyramid Global Hospitality is seeking a Reservations Agent for Stonewall Resort in West Virginia. You will handle incoming calls, confirm reservations, upsell rates and packages, and provide accurate information on resort facilities and events.

The ideal candidate has a high school diploma, excellent communication skills, and a track record in reservations/PBX. Willingness to learn, professional demeanor, and ability to type 30 words per minute are required.