Guest Services Pro: Front Desk & Guest Experience

Springhill Suites by Marriott Roanoke; Roanoke (VA); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Medical, Dental, Vision coverage

Paid vacation time

401k Retirement Plan

Job summary

Springhill Suites by Marriott Roanoke is seeking an energetic Guest Services Representative to deliver outstanding guest experiences at the front desk. You will check guests in and out, respond to requests with urgency and empathy, and help maintain a welcoming lobby.

Collaborating with other departments to communicate room availability, update reservations, and process payments, you will contribute to a smooth, high-quality stay.

Qualifications

• Preferred 1 year of customer service experience.
• Exceptional verbal and written communication skills.
• Ability to cultivate a productive team that embodies PEACH.
• Ability to work in a fast-paced, high-pressure environment where priorities are constantly changing.

Responsibilities

• Provide outstanding service while checking guests in and out.
• Be a guest advocate by responding to requests and concerns with a sense of urgency and empathy.
• Process payments for guests and make necessary changes/updates to their accounts.
• Enter and update reservation information in the system.
• Collaborate with other departments to communicate information about room availability and status.
• Maintain the front desk ensuring the area is clean, welcoming, and organized.

Skills

Customer service

Verbal communication

Written communication

Teamwork

Adaptability

Job description

Springhill Suites by Marriott Roanoke is seeking an energetic Guest Services Representative to deliver outstanding guest experiences at the front desk. You will check guests in and out, respond to requests with urgency and empathy, and help maintain a welcoming lobby.

Collaborating with other departments to communicate room availability, update reservations, and process payments, you will contribute to a smooth, high-quality stay.