Front Desk Agent Bethesdan Hotel

Crescent Hotels & Resorts; Bethesda (MD); On-site; USD 23,000 - 26,000; Full time

Job summary

The Bethesdan Hotel by Crescent Hotels & Resorts is seeking a Front Desk Agent to join a team dedicated to delivering exceptional guest service. You will greet guests, assist with check-in/out, and provide information about the local area. This role requires PM shifts, weekends and holidays, and an hourly rate of 18.00.

Hilton experience is a plus but not required. Training and development opportunities are offered.

Qualifications

• 2 years: customer service (preferred).
• 1 year: Hotel experience (preferred).

Responsibilities

• Greet guests and complete the registration process to include inputting and retrieving information from the computer, confirmation of guest information and room rate, selection of rooms, coding electronic keys, promoting marketing programs, providing a welcome packet and ensuring guest knows location of room and/or has a bell person accompany him/her
• Assist guests with check-out including ensuring rooms and services are correctly accounted, using the POS system, handling money, processing payments, accepting and recording various forms of payment, converting foreign currency, making change and processing gift certificates and cards
• Demonstrate knowledge of hotel information including room types, rates, packages, promotions and local area; answer guest questions
• Use up-selling techniques to promote hotel services and facilities and to maximize room occupancy
• Respond to guest inquiries and requests and resolve issues promptly and friendly
• Field guest complaints, conduct research and resolve and negotiate solutions for guest satisfaction
• Receive, input, retrieve and relay messages to guests
• Support Crescent Hotels & Resorts culture and guest service excellence, including health & wellness programs and travel discounts

Skills

Customer service

Hotel experience

Job description

Description

Front Desk Agent takes part in servicing our guests at The Bethesdan Hotel and you'll be part of a great team of helpful people who are passionate about delivering exceptional service.

Hours/Shifts - PM availability - including weekends and holidays

Hourly rate is $18.00 an hour.

Hilton experience is a plus but not required.

What will I be doing?

• Greet guests and complete the registration process to include, but not limited to, inputting and retrieving information from the computer, confirmation of guest information and room rate, selection of rooms, coding electronic keys, promoting marketing programs, providing a welcome packet and ensuring guest knows location of room and/or has a bell person accompany him/her
• Assist guests with check-out including, but not limited to, ensuring rooms and services are correctly accounted, using the point-of-sale system, handling money, processing credit and debit cards, accepting and recording various forms of payment, converting foreign currency, making change and processing gift certificates and cards
• Demonstrate a thorough knowledge of hotel information including, but not limited to, room categories, room rates, packages, promotions, the local area and other general product knowledge and answer guest questions and inquiries
• Use up-selling techniques to promote hotel services and facilities and to maximize room occupancy
• Respond to guest inquiries and requests and resolve issues in a timely, friendly and efficient manner
• Field guest complaints, conduct research and resolve and negotiate solutions for guest satisfaction
• Receive, input, retrieve and relay messages to guests
• At Crescent Hotels & Resorts, we are a team of hospitality professionals that are deeply connected to & proud of the exceptional experiences we provide for our guests. More than that, we know our Associates are the shining stars of what we do! We understand what it takes to be a part of something great. We will encourage you to bring your true self to work every day, we will celebrate you and we will cheer you on as you shine bright in your career journey. Whether it be our health & wellness programs, best in class learning and development or our travel discounts that 'feed your inner explorer', we work hard to create and deliver on what YOU need. We are ready for you to start your journey with us where You Belong. We Care. Shine Bright.

NOTE:

This description excludes non-essential and marginal functions of the position that are incidental to the performance of the fundamental job duties. Furthermore, the specific examples in each section are not intended to be all-inclusive. Rather, they represent the typical elements and criteria considered necessary to perform the job successfully. Other job-related duties may be assigned by the associate's supervisor.

Furthermore, this description is subject to change, in the sole discretion of the Company, and in no way creates an employment contract, implied or otherwise; each associate remains, at all times, an "at will" associate.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

Qualifications

Experience

• 2 years: customer service (preferred)
• 1 years: Hotel experience (preferred)

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.