Part Time- Desk Agent -7pm to 3am

Concord Hospitality Enterprises Co.; Jacksonville (FL); On-site; USD 14,000 - 22,000; Part time

Benefits offered by this job

Medical/dental/vision plans

Life insurance

Short/long-term disability options

401K options

Tuition assistance

Discounted room rates at Concord 's–|?

Job summary

Concord Hospitality Enterprises Co. in Jacksonville, FL is seeking a Front Desk Agent to deliver outstanding hospitality at the hotel’s front desk. This part-time role focuses on guest interactions, issue resolution, and maintaining smooth check-in/check-out experiences.

The ideal candidate has prior hotel front desk experience, welcoming communication, and a proactive, professional attitude. We offer a team-oriented culture and opportunities to grow within Concord properties.

Qualifications

• Prior hotel front desk experience required.
• Experience with PRP preferred.

Responsibilities

• Assist guests efficiently, courteously and professionally at all times.
• Post guest charges and handle cash following procedures.
• Be knowledgeable of hotel brand and programs.
• Respond quickly to calls and lobby visitors needing front desk help.
• Maintain a high level of service and hospitality.
• Deal with guest concerns promptly to ensure satisfaction.
• Know hotel safety and emergency procedures.

Skills

Guest service

Communication

Problem solving

Job description

We are looking for people that have a passion to serve others! Working at the front desk means you are at the hub of the hotel with the most interaction with our guests. Your role is key to the overall experience the guest will have. Your keen sense of being proactive, responsive and caring will make all the difference. If you enjoy engaging with others and have a winning personality and high sense of responsibility – this role is perfect for you! We have a great company culture at Concord Hospitality where everyone is valued and treated with respect.

Role Responsibilities:

As a Front Desk Agent you have the responsibility to give our guests the best hospitality experience they can have by:

• Will work 7am to 3pm on a part-time basis.
• Assisting guests efficiently, courteously and professionally at all times.
• Maintain a high level of service and hospitality.
• Promptly and effectively deal with guest concerns or issues and see all are met to satisfaction in timely manner.
• Post guest charges, collect payments and follow all cash handling procedures as required by Concord.
• Handle guest mail and messages with respect to privacy and professionalism.
• Be knowledgeable of the hotel brand and various programs (travel programs, special offers).
• Be a great communicator to various departments and management on guest comments and concerns.
• Respond quickly to incoming calls, lobby visitors and team members needing front desk assistance.
• Have full knowledge of hotel safety and emergency procedures.
• Fully-open availability
• Prior hotel experience required
• Experience with PRP preferred

Here are some reasons our associates like working for us:

Benefits (Full Time Associates only)

We offer competitive wages. Full-time associates are eligible to participate in a comprehensive benefit package, which includes medical/dental/vision plans, life insurance, ST/LT disability options, 401K options, tuition assistance, discounted room rates at Concord managed hotels, plus training & development and career advancement opportunities.

Why Concord?

Our culture is based on our five Cornerstones and they are what we consider our foundation: Quality, Integrity, Community, Profitability, and Fun. It’s important to us to provide a great work environment for our associates and we strive to hire the BEST associates in the market. At Concord, you can enjoy a culture where you are valued and our Associate First policy is a way of life. Utilize your hospitality talents with a Company that cares about you and your development. We do many fun things on property to stay engaged with our associates and show you we care about you.

If you are seeking a position where you can grow and be a part of a fun team, this job may be your answer. We are proud to be an EEO employer M/F/D/V. We maintain a drug-free workplace.

Wage - $16 per hour

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.