Guest Experience Agent (Part-Time Front Desk)

SpringHill Suites Midtown; Anchorage (AK); On-site; USD 22,000 - 26,000; Part time

Benefits offered by this job

Leadership training

Discounted room rates

Fun workplace

Voluntary benefits

Job summary

JL Hospitality Management, LLC is seeking a Part time Front Desk Agent for three days a week in Anchorage to greet guests, register them, and upsell hotel services. The role includes handling check-out payments and maintaining guest records with accuracy.

The position requires friendly communication, ability to handle inquiries and some upselling in a fast-paced hotel environment. Join a team focused on hospitality excellence and guest satisfaction.

Qualifications

• Greet guests and register them with accurate information using the computer system.
• Assist with check-out payments and balance guest charges.
• Respond to guest inquiries about hours, VIP programs, events and hotel services.
• Forward guest special requests to appropriate associates for action.
• Maintain a professional, friendly demeanor during busy hotel activity.

Responsibilities

• Complete registration and assign rooms, codes keys and verify rate.
• Record guest charges and others in guest statement; process vouchers and payments.
• Greet customers with a friendly welcome; address inquiries and provide information.
• Receive and route special requests to the right team members.
• Answer telephone and email inquiries; relay guest needs to colleagues.

Skills

Customer service

English communication

Computer skills

Cash handling

Multitasking

Job description

JL Hospitality Management, LLC is seeking a Part time Front Desk Agent for three days a week in Anchorage to greet guests, register them, and upsell hotel services. The role includes handling check-out payments and maintaining guest records with accuracy.

The position requires friendly communication, ability to handle inquiries and some upselling in a fast-paced hotel environment. Join a team focused on hospitality excellence and guest satisfaction.