Guest Services Concierge

JL Hospitality Management, LLC; Anchorage (AK); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

Medical, Dental and Vision coverage

Life Insurance

Paid personal time off

Leadership and Management Training

401K Retirement Plan

PATH for your future

Discounted room rates

A FUN PLACE TO WORK

Access to voluntary benefits (pet,cell

Travel & Entertainment and Health & 1

Wellness programs

Job summary

JL Hospitality Management, LLC in Anchorage is seeking a Front Desk Agent to warmly greet guests, register them efficiently, and handle checkout with accuracy and courtesy. You will promote hotel services, upsell amenities, and resolve guest concerns while maintaining a calm, professional presence during peak hours.

Strong communication, basic math, and computer skills are essential, as is fluency in English.

Qualifications

• Excellent customer service and hospitality mindset.
• Fluent English conversation and written communication.
• Basic math and cash handling accuracy.
• Ability to operate hotel software and computer systems.

Responsibilities

• Greet guests and register them promptly, process check-in and checkout.
• Promote hotel services and upsell amenities when appropriate.
• Handle guest requests, payments, and reconcile charges.
• Answer phone and email inquiries and relay information to guests.

Skills

Customer service

Communication skills

English proficiency

Cash handling

Computer skills

Job description

JL Hospitality Management, LLC in Anchorage is seeking a Front Desk Agent to warmly greet guests, register them efficiently, and handle checkout with accuracy and courtesy. You will promote hotel services, upsell amenities, and resolve guest concerns while maintaining a calm, professional presence during peak hours.

Strong communication, basic math, and computer skills are essential, as is fluency in English.