Guest Experience Lead — Part Time Front Desk

JL Hospitality Management, LLC; Anchorage (AK); On-site; USD 2,066,000 - 3,031,000; Part time

Benefits offered by this job

Leadership training

Career path

Discounted rates

Fun workplace

Voluntary benefits

Job summary

JL Hospitality Management, LLC is seeking a Part-time Front Desk Agent for a 3-day work week in Anchorage. You will greet guests, check them in, upsell services, and answer inquiries while maintaining accurate records and room assignments.

We value friendly, professional communication and the ability to handle payments, resolve issues, and provide information about hotel amenities and local attractions to ensure a welcoming guest experience.

Qualifications

• Ability to greet guests and register them efficiently.
• Handle payments, vouchers, and charges accurately.
• Communicate clearly with guests and colleagues.
• Input and retrieve information from computer systems.
• Physical requirements include standing, bending, and light movement.

Responsibilities

• Completes the registration process by inputting and retrieving information from a computer system, confirming pertinent information including number of guests and room rate. Codes electronic keys. Non-verbally confirm the room number and rate. Promotes and administers Hotel Marketing programs, for arriving guests. Ensures guest knows location of room. Provides welcome packet containing room keys, tokens of our appreciation, gifts, etc. to guest.
• Ensure rooms and services are correctly accounted for within guest statement. Properly accounts for services provided by the hotel. Assists guest with check out payments or charges. Accepts and records vouchers, credit, traveler's checks, and other forms of payment.
• Greets customers immediately with a friendly and sincere welcome. Use a positive and clear speaking voice, listen to understand requests, respond with appropriate action and provide accurate information such on outlet hours, special VIP programs, events, etc.
• Receives special requests from guests and responds appropriately or forwards requests to appropriate associates for decisions and actions.
• Receives special requests from guests and responds appropriately or forwards requests to appropriate associates for decisions and actions.
• Promptly answers the telephone and email inquiries. Inputs messages into the computer and advises other associates of special guest needs. Retrieves messages and communicates the content to the guest. Retrieves mail, packages and facsimiles or other special items for customers as requested.
• Empathize and listen to guest issues, conducting through research to develop the most effective solutions and negotiate results. Listen and extend assistance in order to resolve problems such as price conflicts, insufficient heating or air conditioning, etc. Remain calm and alert especially during emergency situations and heavy hotel activity. Plan and implement detailed steps by using experienced judgement and discretion.

Skills

Customer service

English communication

Data entry

Math skills

Stamina

Job description

JL Hospitality Management, LLC is seeking a Part-time Front Desk Agent for a 3-day work week in Anchorage. You will greet guests, check them in, upsell services, and answer inquiries while maintaining accurate records and room assignments.

We value friendly, professional communication and the ability to handle payments, resolve issues, and provide information about hotel amenities and local attractions to ensure a welcoming guest experience.