Front Desk Agent

Hyatt

Anchorage (AK)

On-site

USD 35,000 - 45,000

Full time

14 days+

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Job summary

A leading hotel group is hiring a Front Desk Agent in Anchorage, Alaska. This role involves greeting guests, facilitating check-ins, and ensuring an exceptional stay. Candidates should have prior customer service experience, excellent communication skills in English, and proficiency in Microsoft Office. The boutique hotel environment values teamwork and a passion for hospitality. Flexibility for shifts, including nights and holidays, is necessary.

Qualifications

Previous hotel or customer service experience is required.
Excellent communication skills, including the ability to read and respond in English.
Proficiency in Microsoft Office Suite (Excel, Word, Outlook).

Responsibilities

Greet and check in guests while ensuring all guest information is accurate.
Assist guests in making and modifying reservations.
Process guest payments, manage check‑outs, and settle outstanding accounts.

Job description

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At The Wildbirch Hotel, our Front Desk Agents serve as the welcoming face of our unique boutique property. They are responsible for greeting guests, facilitating check‑ins, and ensuring each guest enjoys an exceptional stay in Anchorage. The role requires handling reservations, guest inquiries, and managing check‑outs in an efficient, warm, and professional manner.

Key Responsibilities

Greet and check in guests while ensuring all guest information is accurate in the system.
Assist guests in making and modifying reservations, including walk‑ins and same‑day bookings.
Share in‑depth knowledge of the hotel, its amenities, room layouts, and the surrounding Anchorage area, including notable events and activities.
Process guest payments, manage check‑outs, and settle any outstanding accounts.
Handle guest inquiries, complaints, and requests, aiming to resolve any issues promptly to ensure guest satisfaction.
Maintain the Front Desk area as a hub of guest interaction, keeping it organized and supplied.
Work with other departments to coordinate guest needs, including room availability, housekeeping requests, and special accommodations.
Communicate daily with the Front Office Manager to review guest services, priorities, and any additional tasks or special projects.
Engage guests with personalized recommendations, including dining options at the hotel’s onsite restaurant, brewery, and café.
Contribute to the warm, inviting atmosphere by managing the lobby’s communal space, which features a fireplace and local art.

Requirements

Previous hotel or customer service experience is required.
Strong knowledge of hotel management systems (experience with Room Master and OPERA cloud is a plus).
Excellent communication skills, including the ability to read and respond in English (additional languages are a plus).
Ability to remain calm under pressure and multitask in a fast‑paced environment.
Enthusiastic, service‑oriented, and with a passion for hospitality and Alaska’s vibrant culture.
Proficiency in Microsoft Office Suite (Excel, Word, Outlook) and familiarity with web‑based tools.
Strong problem‑solving skills and the ability to work independently or as part of a team.

Physical & Availability Requirements

This role requires standing for long periods and occasional lifting of light materials.
The hotel operates 24/7, and availability for shifts on weekends, holidays, and nights is expected.

Why Work at The Wildbirch Hotel?

As Anchorage’s first boutique hotel, The Wildbirch Hotel offers a dynamic, local‑first environment where team members are encouraged to share their passion for Alaska. Be part of the first team welcoming guests to the hotel and helping to shape the guest experience in a setting that celebrates the adventure, charm, and rugged beauty of the state.

This position is at a location where Hyatt is not the employer. The employer of individuals working at this hotel may be a third‑party management company that is responsible for all employment benefits and obligations at this location.

Additional Details