Part Time Front Desk Agent - SpringHill Suites Anchorage Midtown

SpringHill Suites Midtown; Anchorage (AK); On-site; USD 22,000 - 26,000; Part time

Benefits offered by this job

Leadership training

Discounted room rates

Fun workplace

Voluntary benefits

Job summary

JL Hospitality Management, LLC is seeking a Part time Front Desk Agent for three days a week in Anchorage to greet guests, register them, and upsell hotel services. The role includes handling check-out payments and maintaining guest records with accuracy.

The position requires friendly communication, ability to handle inquiries and some upselling in a fast-paced hotel environment. Join a team focused on hospitality excellence and guest satisfaction.

Qualifications

• Greet guests and register them with accurate information using the computer system.
• Assist with check-out payments and balance guest charges.
• Respond to guest inquiries about hours, VIP programs, events and hotel services.
• Forward guest special requests to appropriate associates for action.
• Maintain a professional, friendly demeanor during busy hotel activity.

Responsibilities

• Complete registration and assign rooms, codes keys and verify rate.
• Record guest charges and others in guest statement; process vouchers and payments.
• Greet customers with a friendly welcome; address inquiries and provide information.
• Receive and route special requests to the right team members.
• Answer telephone and email inquiries; relay guest needs to colleagues.

Skills

Customer service

English communication

Computer skills

Cash handling

Multitasking

Job description

Front Desk Agent - Part time, 3-Days a week

Position Purpose:

Greets and registers guests, providing prompt and courteous service. Checks guests out of the hotel. Resolves guest challenges throughout their stay in our hotel. Upgrades guests, as required. Promotes hotel services, amenities and upsells products to the guests.

The Benefits of Being Part of OUR Family:

• Leadership and Management Training Programs
• A PATH for your future!
• Discounted room rates
• A FUN PLACE TO WORK
• Access to voluntary benefits, including discount in pet insurance, cell phones, Travel & Entertainment and Health & Wellness programs.

ESSENTIAL FUNCTIONS

• Completes the registration process by inputting and retrieving information from a computer system, confirming pertinent information including number of guests and room rate. Makes appropriate selection of rooms based on guest needs. Codes electronic keys. Non-verbally confirm the room number and rate. Promotes and administers Hotel Marketing programs, for arriving guests. Ensures guest knows location of room. Provides welcome packet containing room keys, tokens of our appreciation, gifts, etc. to guest.
• Ensure rooms and services are correctly accounted for within guest statement. Properly accounts for services provided by the hotel. Assists guest with check out payments or charges. Accepts and records vouchers, credit, traveler's checks, and other forms of payment.
• Greets customers immediately with a friendly and sincere welcome. Use a positive and clear speaking voice, listen to understand requests, respond with appropriate action and provide accurate information such on outlet hours, special VIP programs, events, etc.
• Receives special requests from guests and responds appropriately or forwards requests to appropriate associates for decisions and actions.
• Receives special requests from guests and responds appropriately or forwards requests to appropriate associates for decisions and actions.
• Promptly answers the telephone and email inquiries. Inputs messages into the computer and advises other associates of special guest needs. Retrieves messages and communicates the content to the guest. Retrieves mail, packages and facsimiles or other special items for customers as requested.
• Empathize and listen to guest issues, conducting through research to develop the most effective solutions and negotiate results. Listen and extend assistance in order to resolve problems such as price conflicts, insufficient heating or air conditioning, etc. Remain calm and alert especially during emergency situations and heavy hotel activity. Plan and implement detailed steps by using experienced judgement and discretion.

SUPPORTIVE FUNCTIONS

In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the supervisor based upon the particular requirements of the company.

• Attempts to communicate with guest in guest's native language, if applicable.
• Remains calm and alert, especially during emergency and/or heavy hotel activity, and resolve complications such as location changes or credit issues.
• Van Driver associates when needed.
• Provides safety deposit boxes for guest by escorting them to the vault pulling the box from the vault and carrying it to the guest.
• Operate various office machines.

SPECIFIC JOB KNOWLEDGE, SKILL AND ABILITY

The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation.

• Considerable skill in the use of a calculator to prepare moderately complex mathematical calculations without error.
• Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger, collect accurate information and resolve conflicts.
• Ability to read, listen and communicate effectively in English, both verbally and in writing.
• Ability to access and accurately input information using a moderately complex computer system.
• Standing, bending, and stooping may be required.

NOTICE:

The home office supports the hospitality business which functions seven (7) days a week, twenty-four hours a day. In addition, this is a hospitality business, and a hospitable service atmosphere must be projected at all times. Upon employment, all associates are required to fully comply with JL Hospitality Management rules and regulations for the safe and efficient operation of facilities. Associates who violate the rules and regulations will be subjected to disciplinary action, up to and including termination of employment.

JL Hospitality Management, LLC is an equal opportunity employer. JL Hospitality Management, LLC does not discriminate in employment on account of race, color, religion, national origin, citizenship status, ancestry, age, sex (including sexual harassment), sexual orientation, marital status, physical or mental disability, military status or unfavorable discharge from military service.