Guest Experience Agent — Overnight & Weekend Shifts

Reside; Lancaster (CA); On-site; USD 35,000 - 43,000; Part time

Benefits offered by this job

Medical, Dental, Vision Insurance

401k and Employer Match

Paid Holidays and Vacation Time

Quarterly and Annual Bonus

Job summary

Reside is seeking a Front Desk Agent for The Craftsman by Reside, a Wyndham Residence in Los Angeles. This part-time, on-site role handles guest check-ins, billings, and daily reconciliations, with 16 hours per week across mixed shifts including overnights.

Strong communication and guest service are essential. The position requires a high school diploma or equivalent, one year of front desk experience, and proficiency with front office and property management systems.

Qualifications

• One year of experience in a hotel front office or related field preferred (overnight auditing experience a plus).
• Excellent verbal and written communication skills.
• Proficiency in basic arithmetic and comfort with financial data.

Responsibilities

• Greet, welcome, and assist guests in a friendly and professional manner throughout their stay.
• Handle all check-ins, checkouts, and reservation processes accurately and efficiently.
• Reconcile transactions and audit daily reports to ensure accuracy in financial and statistical data.
• Review and compile management reports, guest billings, and ledger transactions in a timely manner.
• Respond promptly to guest inquiries regarding services, facilities, and local attractions.

Skills

Customer service

Communication

Attention to detail

Cash handling

Education

High School diploma or equivalent

Tools

Front office systems

Property management systems

Job description

Reside is seeking a Front Desk Agent for The Craftsman by Reside, a Wyndham Residence in Los Angeles. This part-time, on-site role handles guest check-ins, billings, and daily reconciliations, with 16 hours per week across mixed shifts including overnights.

Strong communication and guest service are essential. The position requires a high school diploma or equivalent, one year of front desk experience, and proficiency with front office and property management systems.