Guest Experience Agent — Nights & Weekends

Claremont Companies; Tampa (FL); On-site; USD 28,000 - 36,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401(k) retirement plan with Employer M

Vacation

Holiday Pay

Sick Pay

Employee Assistance Program

Tuition Reimbursement

Job summary

Claremont Companies is seeking a Front Desk Agent at Hampton Inn/H2 Suites by Hilton Tampa Downtown Channel District in Tampa, FL. The role involves serving as the main point of contact for guests, handling requests and ensuring smooth check-ins and check-outs.

The position requires hospitality focus, availability nights/weekends, and strong English communication. Training is provided within a dynamic hotel team environment in a Downtown Tampa setting.

Qualifications

• High school graduate or equivalent.
• Must be available to work nights and weekends.
• Must speak, read, write, and understand English.
• Ability to frequently sit, stand, walk during shift.
• Ability to occasionally lift and carry up to 40 pounds.

Responsibilities

• Always exhibit courteous hospitality to guests and associates.
• Be proactive in offering additional services and informing guests of hotel facilities and local attractions.
• Administer hotel guest payment policies.
• Maintain a positive work atmosphere by acting and communicating with guests, vendors, co-workers and management.
• Post all charges including valet and other miscellaneous charges to guest account.
• Maintain hotel key security system.
• Oversee safe deposit boxes for guests.
• Verify credit cards and balance bank at the end of the shift.
• Run and verify availability report at the beginning of the shift.
• Work with hotel shuttle driver to board shuttle to cruise port on time.
• Review communications log at the beginning of the shift.
• Know and follow the hotel’s emergency procedures.
• Notify supervisor of any problem with rooms.
• Check in and check out should be expeditious.
• Knowledge of hotel phone system for transferring calls.
• Distribute and notify guests of mail.

Skills

Guest service

Communication

English proficiency

Teamwork

Education

High school diploma

Job description

Claremont Companies is seeking a Front Desk Agent at Hampton Inn/H2 Suites by Hilton Tampa Downtown Channel District in Tampa, FL. The role involves serving as the main point of contact for guests, handling requests and ensuring smooth check-ins and check-outs.

The position requires hospitality focus, availability nights/weekends, and strong English communication. Training is provided within a dynamic hotel team environment in a Downtown Tampa setting.