Guest Experience Agent | Flexible Hours & Great Benefits

SHERATON TAMPA BRANDON HOTEL; Tampa (FL); On-site; USD 30,000 - 42,000; Full time

Benefits offered by this job

Competitive wage

Benefits package

Career development

Discounts on stays

Job summary

Linchris Hotel Corporation in Tampa, FL is seeking a friendly Front Desk Agent to be the face of our guest experience. You will greet guests, check them in, answer inquiries, and process payments with accuracy.

The role requires strong communication, multitasking, and a positive, professional demeanor. A high school diploma is preferred, with hospitality experience being a plus; flexible availability for evenings, weekends, and holidays.

Qualifications

• Previous experience in a customer service or hospitality role preferred.
• Excellent communication and interpersonal skills.
• Ability to multitask and handle stressful situations in a calm manner.
• Proficiency in using computer systems and reservation software.
• A flexible schedule, including evenings, weekends, and holidays.
• A high school diploma or equivalent; additional hospitality education is a plus.

Responsibilities

• Greet and check in guests with a friendly and welcoming attitude
• Manage reservations and handle inquiries via phone, email, and in person
• Process guest payments and manage cash and credit transactions
• Maintain an organized and tidy front desk area
• Assist guests with any special requests or needs during their stay
• Collaborate effectively with other departments to enhance the guest experience
• Address and resolve guest complaints in a professional manner
• Provide information about the hotel, its amenities, and local attractions

Skills

Customer service

Hospitality

Communication

Multitasking

Reservation software

Education

High school diploma

Tools

Reservation software

Job description

Linchris Hotel Corporation in Tampa, FL is seeking a friendly Front Desk Agent to be the face of our guest experience. You will greet guests, check them in, answer inquiries, and process payments with accuracy.

The role requires strong communication, multitasking, and a positive, professional demeanor. A high school diploma is preferred, with hospitality experience being a plus; flexible availability for evenings, weekends, and holidays.