Guest Experience Agent - Hotel Front Desk

Sage Hospitality Group; Pittsburgh (Allegheny County); On-site; USD 26,000 - 38,000; Full time

Benefits offered by this job

Medical, Dental, & Vision Insurance

401(k) with Employer Match

Paid Vacation and Sick Time

Complimentary Employee Meals

Hotel Discounts

Job summary

At the Atterbury Hotel, managed by Sage Hospitality Group, we seek a friendly front desk associate to greet guests, handle check-ins/check-outs, and assist with reservations in a fast-paced hotel setting.

Applicants should be fluent in English, adept at cash handling, and capable of multitasking with strong organizational skills. Prior hospitality experience is helpful but not required; training will be provided.

Qualifications

• Fluent in English and able to communicate clearly with guests.
• Experience in customer service is preferred but not required.
• Proficient with cash handling procedures and basic financial transactions.
• Able to multitask in a fast-paced hotel front desk environment.
• Strong organizational skills and attention to detail is essential.

Responsibilities

• Greet and check-in arriving guests using manual and computerized procedures.
• Process check-out, close guest accounts, and prepare rooms for the next stay.
• Handle cash, payments, and receipts accurately and maintain hotel records.
• Answer inquiries and take reservations via in-person and phone, using upselling when appropriate.
• Maintain guest relations with timely, knowledgeable responses and follow-ups.
• Operate PBX for incoming/outgoing calls, wake-up calls, and paging.
• Ensure secure cash handling per hotel policy and maintain a friendly demeanor.

Skills

Fluent English

Customer service skills

Cash handling

Multitasking

Organizational skills

Education

High School diploma or equivalent

Tools

Cash register

PBX system

Computer literacy

Job description

At the Atterbury Hotel, managed by Sage Hospitality Group, we seek a friendly front desk associate to greet guests, handle check-ins/check-outs, and assist with reservations in a fast-paced hotel setting.

Applicants should be fluent in English, adept at cash handling, and capable of multitasking with strong organizational skills. Prior hospitality experience is helpful but not required; training will be provided.