Guest Experience Champion — Front Desk Agent

UCF Hotel Venture; Kansas City (MO); Presencial; USD 32.000 - 42.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health benefits

401(k) & company match

Paid time off & holidays

Tuition reimbursement

Employee meal benefits

Team member hotel rates

Descripción de la vacante

Loews Kansas City Hotel is seeking a Front Office Agent to warmly greet guests, check them in and out, and deliver exceptional hospitality at a premium downtown property connected to the convention center. You will promote hotel amenities, handle payments, and coordinate with other departments to ensure seamless guest experiences.

The role requires strong communication, attention to detail and a proactive, team-oriented mindset in a fast-paced environment.

Formación

• 1+ year guest service experience in hospitality preferred.
• Ability to greet and register guests with warmth and professionalism.
• Ability to handle payments and maintain lobby appearance.
• Strong communication, organization and problem-solving skills.

Responsabilidades

• Greet and register guests with warmth and professionalism.
• Assign rooms meeting guest preferences and special requests.
• Verify credit and payment information per hotel policies.
• Promote hotel services, amenities and local attractions.
• Respond to guest inquiries and resolve issues promptly.
• Maintain knowledge of events, group bookings and banquet orders.
• Perform check-out procedures and handle cash transactions.
• Monitor and maintain cleanliness of the front desk and lobby area.
• Attend mandatory trainings and meetings.

Conocimientos

Guest Experience

Clear Communicator

Proactive Solver

Adaptable Team Player

Detail Oriented

Herramientas

Opera System

Descripción del empleo

Loews Kansas City Hotel is seeking a Front Office Agent to warmly greet guests, check them in and out, and deliver exceptional hospitality at a premium downtown property connected to the convention center. You will promote hotel amenities, handle payments, and coordinate with other departments to ensure seamless guest experiences.

The role requires strong communication, attention to detail and a proactive, team-oriented mindset in a fast-paced environment.