Front Desk Agent

Superhost Hospitality Management LLC; Freys Hill (KY); On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

Health, dental, vision benefits

401(k) plan

Exclusive travel discounts

Wellness program

On-demand pay opportunities

Leadership development program

Culture Committee participation

Job summary

Superhost Hospitality - TownePlace & Fairfield Louisville is seeking a Front Desk Agent to be the face of our hotel, delivering exceptional guest service from check-in to check-out and handling inquiries about facilities and local attractions.

You will coordinate with other departments to ensure seamless guest experiences, manage reservations and concerns with professionalism, and commit to flexible shifts including evenings, weekends, and holidays while maintaining a strong teamwork mindset.

Qualifications

• Strong verbal and written communication skills.
• Passion for delivering excellent customer service.
• Ability to handle guest concerns with professionalism and care.
• Works well in a team environment and supports colleagues.

Responsibilities

• Greeting guests upon arrival and ensuring a smooth check-in process.
• Assisting guests with inquiries, providing information about hotel facilities, services, and local attractions.
• Handling reservations, cancellations, and guest inquiries with professionalism and efficiency.
• Managing and resolving guest concerns or issues promptly and courteously.
• Coordinating with other hotel departments to ensure seamless guest experiences.

Skills

Verbal and written communication

Customer service focus

Team collaboration

Guest issue resolution

Job description

Description

Front Desk Agent

Superhost Hospitality - TownePlace & Fairfield Louisville

As a Front Desk Agent, you are the face of our establishment, providing exceptional service to our guests.

Key Responsibilities:

• Greeting guests upon arrival and ensuring a smooth check-in process.


• Assisting guests with inquiries, providing information about hotel facilities, services, and local attractions.


• Handling reservations, cancellations, and guest inquiries with professionalism and efficiency.


• Managing and resolving guest concerns or issues promptly and courteously.


• Coordinating with other hotel departments to ensure seamless guest experiences.

Requirements:

• Strong verbal and written communication skills


• Passion for delivering excellent customer service


• Ability to handle guest concerns with professionalism and care


• Works well in a team environment and supports colleagues

Additional Requirements:

• Must be able to commute.


• Availability for varying shifts, including evenings, weekends, and holidays.

What to Expect in Your First Few Months:

You will undergo comprehensive training to familiarize yourself with our hotel systems and procedures. Working closely with your team, you'll gain hands‑on experience in managing guest interactions, handling reservations, and resolving issues. You'll contribute to creating a positive and welcoming atmosphere for our guests.

The Perks of Working for Us:

• Superhost is a growing hospitality management company, and we promote from within whenever possible. You’ll have opportunities to learn new skills, take on new responsibilities, and grow into bigger roles over time.


• Comprehensive benefits package, including health, dental, vision, and 401(k) for eligible positions.


• Exclusive travel discounts at our hotel partners and franchises worldwide.


• Participation in our Wellness program to support your overall well‑being.


• On-demand pay opportunities for instant access to earnings between paychecks.


• Access to a leadership development program and diverse growth opportunities.


• Inclusive work culture with the chance to be part of our Culture Committee, contributing to a positive and diverse workplace environment.

Superhost Hospitality is an equal opportunity employer, fostering an inclusive and diverse workplace.

About Superhost Hospitality:

People Focused. Performance Driven.

With over 40 years of experience in the hospitality industry, Superhost Hospitality is committed to excellence and doing the right thing for our guests, our teams, and our communities. Our portfolio of hotels, partnered with leading brands, is built on consistent service and strong performance. We focus on creating great guest experiences, building loyal teams, and supporting the growth of our people. We believe in developing talent, promoting from within, and providing opportunities for long‑term career success.

Join Superhost Hospitality and be part of a team where people come first and great service drives everything we do.