Guest Experience Agent - Front Desk (Weekly Pay + Benefits)

MCR; Avondale (AZ); On-site; USD 20,664,000 - 27,552,000; Full time

Benefits offered by this job

Weekly Pay

Paid Time Off

Retirement Options

Health, Dental, Vision Insurance

Job summary

The Front Desk Agent role at MCR's Homewood Suites Avondale is to ensure guests enjoy a friendly arrival and departure experience while addressing all requests efficiently and hospitably. You will greet guests, handle check-in/check-out, and share local information to enhance their stay.

Ideal candidates bring a positive attitude, strong communication, and a willingness to work varied shifts including evenings, weekends, and holidays. Hospitality experience is preferred.

Qualifications

• Experience in a hospitality, service, consumer-facing franchise or related field preferred.
• Can-Do Attitude: Must have a positive attitude and willingness to learn.
• Ability to Follow Guidelines: Must be able to understand and follow established guidelines and procedures.
• Handle Pace and Pressure: Must work well in stressful, high-pressure situations.
• Listening, Conflict Resolution: Must be effective at listening to, understanding, clarifying, and resolving the concerns and issues raised by co-workers and guests.
• Communication Skills: Must be able to convey information and ideas clearly.
• Hospitality and Guest Service: Must have a desire to serve all guests.
• Age Requirement: Must be 18 years of age or older to perform this job.
• Schedule and Travel: Must be willing to work a varied schedule that may include evenings, nights, weekends, and holidays based upon the demands of the hotel.
• Clock-in/Out: Never work while off the clock.
• Breaks: Clock in/out for breaks at the designated time on your schedule.
• Call Outs: Provide sufficient notice as directed by your supervisor when calling out for a scheduled shift.

Responsibilities

• Check-in/Out Efficiency: All guests checked-in/out in a timely manner.
• Rate Schedule: Up-to-date understanding of room rates, promotions.
• Incoming Mail: Receive and note all incoming mail as required per the daily shift checklist.

Skills

Hospitality experience

Positive attitude

Follow guidelines

Communication skills

Guest service orientation

Ability to work varied shifts

Job description

The Front Desk Agent role at MCR's Homewood Suites Avondale is to ensure guests enjoy a friendly arrival and departure experience while addressing all requests efficiently and hospitably. You will greet guests, handle check-in/check-out, and share local information to enhance their stay.

Ideal candidates bring a positive attitude, strong communication, and a willingness to work varied shifts including evenings, weekends, and holidays. Hospitality experience is preferred.