Guest-Centric Front Desk Agent - Weekly Pay & Growth

MCR

Upper Macungie Township (PA)

On-site

USD 28,000 - 36,000

Full time

9 days ago

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Benefits offered by this job

Hotel Discounts

Weekly Pay

Paid Time Off

Retirement Options

Referral Bonuses

Career Advancement

Health, Dental, Vision Insurance

Job summary

MCR seeks a Front Desk Agent at Hilton Garden Inn Allentown West to ensure guests enjoy a friendly arrival and departure experience. You will handle check-ins/outs, answer questions, and coordinate with teams to meet guest needs with a hospitable attitude.

Ideal candidates bring hospitality experience, a can-do attitude, and a commitment to following guidelines while working a varied schedule. This on-site role offers weekly pay and benefits through MCR.

Qualifications

Experience in a hospitality, service, consumer-facing franchise or related field preferred.
Must have a positive attitude and willingness to learn.
Must be able to understand and follow established guidelines and procedures.
Must work well in stressful, high-pressure situations.
Must be effective at listening to, understanding, clarifying, and resolving concerns and issues.
Must have clear communication and guest service orientation.

Responsibilities

Check-in/Out Efficiency: All guests checked-in/out in a timely manner and follow-up to ensure comfort.
Rate Schedule: Up-to-date understanding of room rates, promotions.
Incoming Mail: Receive and note all incoming mail per shift checklist.
Greet and assist guests to ensure a friendly arrival and departure experience.
Address guest requests promptly and coordinate with team for resolutions.
Maintain hotel knowledge of features and amenities for guest inquiries.