Guest Experience Agent — Front Desk & VIP Service

Op-Careers; Clearwater Beach (FL); On-site; USD 21,000 - 25,000; Full time

Benefits offered by this job

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

401(k)

Short Term Disability

Free Associate Parking

Free Meal for every shift worked

25% Discount in Resort Outlets

Hotel Discounts with OPL

Friends and Family Discount

Job summary

Op-Careers in Florida seeks a Front Desk Agent who is highly organized with superb people skills to warmly welcome guests and manage accurate check-ins/check-outs. You will be the first contact, handling information, requests, and minor conflicts with poise.

This on-site role offers strong benefits such as health/dental/vision, life insurance, a 401(k), short-term disability, free parking, free meals per shift, hotel and family discounts, and a competitive $16/hour pay rate.

Qualifications

• High school diploma or GED.
• Previous customer service experience.
• Exceptional interpersonal skills.
• Excellent written and verbal communication.
• Time management and organizational skills.
• Conflict resolution experience.
• Patience and good listening skills.

Responsibilities

• Greeting guests upon arrival and making them feel welcome.
• Recognizing repeat, VIP status and/or loyalty.
• Administering check-ins and check-outs.
• Providing front desk services to guests.
• Assigning rooms and taking care of administrative duties.
• Delivering mail and messages.
• Processing guest payments.
• Coordinating with bell service and staff management.
• Being a source of information to guests on various matters such as transport and restaurant advice.
• Accommodating general and unique requests.
• Diffusing conflict or tense situations with guests, handling guest opportunities.

Skills

Customer Service Experience

Interpersonal Skills

Written & Verbal Communication

Time Management

Organizational Skills

Conflict Resolution

Patience & Listening

Education

High School Diploma or GED

Job description

Op-Careers in Florida seeks a Front Desk Agent who is highly organized with superb people skills to warmly welcome guests and manage accurate check-ins/check-outs. You will be the first contact, handling information, requests, and minor conflicts with poise.

This on-site role offers strong benefits such as health/dental/vision, life insurance, a 401(k), short-term disability, free parking, free meals per shift, hotel and family discounts, and a competitive $16/hour pay rate.