Front Desk Agent

Samoset Resort; Rockport (ME); On-site; USD 20,664,000 - 27,552,000; Full time

Benefits offered by this job

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

401(k)

Short Term Disability

Free Associate Parking

Free Meal for every shift worked

25% Discount in Resort Outlets

Hotel Discounts with OPL

Friends and Family Discount

Job summary

Samoset Resort is seeking a Front Desk Agent to warmly welcome guests, manage check-ins/outs, and provide top-notch service at the front desk. You will be the first friendly face guests see, handling inquiries and guiding them to a memorable stay.

Ideal candidates will have strong communication, patience, and problem-solving skills, with prior customer service experience. This on-site role offers comprehensive benefits and opportunities within a resort environment.

Qualifications

• High school diploma or GED required.
• Previous customer service experience preferred.
• Exceptional interpersonal and communication skills required.
• Strong time management and organizational abilities.
• Patience and active listening are essential.

Responsibilities

• Greet guests and make them feel welcome from arrival.
• Handle check-ins and check-outs efficiently.
• Provide front desk services and guest information.
• Coordinate with staff for room assignments and deliveries.
• Process guest payments and maintain records.
• Resolve conflicts and diffuse tense situations professionally.

Skills

Customer service

Interpersonal skills

Written & verbal communication

Time management

Patience

Education

High school diploma or GED

Job description

We are looking for highly organized candidates with excellent people skills for the position of Front Desk. As part of the initial first 10 minutes of a guests experience, the Front Desk Agents are responsible for making lasting first impressions, starting with the warm welcome/welcome back, owning each interaction and representing the company as if it is their own. In addition to undertaking various procedural and administrative duties, dealing with and diffusing conflict or tension is also a critical skill we are looking for.

The best Front Desk Agent will have tremendous patience when dealing with guests and accommodate their every need with enthusiasm and poise.

Benefits:

• Health Insurance
• Dental Insurance
• Vision Insurance
• Life Insurance
• 401(k)
• Short Term Disability
• Free Associate Parking
• Free Meal for every shift worked
• 25% Discount in Resort Outlets
• Hotel Discounts with OPL
• Friends and Family Discount

Responsibilities:

• Greeting guests upon arrival and making them feel welcome
• Recognizing repeat, VIP status and/or loyalty
• Administering check-ins and check-outs
• Providing front desk services to guests
• Assigning rooms and taking care of administrative duties
• Delivering mail and messages
• Processing guest payments
• Coordinating with bell service and staff management
• Being a source of information to guests on various matters such as transport and restaurant advice
• Accommodating general and unique requests
• Diffusing conflict or tense situations with guests, handling guest opportunities

Qualifications:

• High school diploma or GED
• Previous customer service experience
• Exceptional interpersonal skills
• Excellent written and verbal communication
• Time management and organizational skills
• Conflict resolution experience
• Patience and good listening skills

This is a great opportunity to be a part of an organization that believes our team members are our most important resource and therefore take great pride in selecting individuals that help us to achieve our company’s mission.

The company also conducts post-offer employment verifications, motor vehicle, and criminal background checks.

We are an Equal Opportunity Employer. This company does not and will not discriminate in employment and personnel practices on the basis of race, sex, age, handicap, religion, national origin or any other basis prohibited by applicable law.