Guest Experience Agent - Front Desk (SF)

Sage Restaurant Group; San Francisco (CA); On-site; USD 36,000 - 52,000; Full time

Benefits offered by this job

Medical, Dental, Vision, LifeInsurance

AD&D

Paid Time Off

401(k) matching

Employee Assistance Program

Hotel discounts

Referral bonus

Job summary

Hotel Zeppelin in San Francisco is seeking a full-time Front Desk Agent to greet guests, handle check-in/check-out, and provide information with warmth and professionalism.

Responsibilities include responding to inquiries, processing reservations, operating PBX, and maintaining accurate guest accounts. The role requires strong English, cash handling, and guest-service skills; benefits include healthcare, 401(k) matching, and paid time off.

Qualifications

• High school diploma or equivalent.
• Cash handling procedures and basic math.
• Fluent in English (oral and written).
• Customer service experience is helpful.
• Able to stay organized and handle multiple tasks.

Responsibilities

• Greets guests and completes check-in procedures using manual/computerized methods.
• Follows check-out procedures and closes guest accounts.
• Handles cash transactions and maintains accurate records.
• Answers inquiries and processes reservations via phone/in person.
• Maintains guest relations with timely, knowledgeable responses.

Skills

Cash handling

Customer service

Fluent English

Organization

Multitasking

Education

High School diploma

Job description

Hotel Zeppelin in San Francisco is seeking a full-time Front Desk Agent to greet guests, handle check-in/check-out, and provide information with warmth and professionalism.

Responsibilities include responding to inquiries, processing reservations, operating PBX, and maintaining accurate guest accounts. The role requires strong English, cash handling, and guest-service skills; benefits include healthcare, 401(k) matching, and paid time off.