Guest Experience Lead – Front Desk

Hotel-Zephyr-Fisherman; San Francisco (CA); On-site; USD 44,000 - 46,000; Full time

Benefits offered by this job

Hotel Discounts

Tuition Reimbursement

Paid Time Off

Job summary

Davidson Hospitality Group is seeking a Front Desk Agent at Hotel Zephyr - Fisherman’s Wharf in San Francisco. You will welcome guests, manage check-ins/outs, and help with inquiries to ensure a memorable stay.

Role requires strong communication, cash handling, and computer system proficiency, with flexible scheduling including evenings and weekends. Join a vibrant waterfront team focused on hospitality excellence.

Qualifications

• Experience in customer service, preferably hotel or hospitality.
• Excellent communication and interpersonal skills.
• Cash handling experience required.
• Proficient with hotel property management systems.
• Strong organizational and multitasking abilities.
• Flexible schedule including evenings, weekends, holidays.

Responsibilities

• Provide exceptional guest service and create a positive first impression.
• Handle guest check-ins and check-outs with accuracy and efficiency.
• Respond to inquiries and resolve issues with professionalism.
• Offer local attraction and dining recommendations and hotel amenities.
• Collaborate with other departments to ensure seamless guest experiences.
• Maintain a clean and organized front desk area.
• Process cash and card transactions accurately.

Skills

Customer service

Communication

Cash handling

Problem solving

Computer systems

Organization

Education

High School diploma

Tools

PMS software

Job description

Davidson Hospitality Group is seeking a Front Desk Agent at Hotel Zephyr - Fisherman’s Wharf in San Francisco. You will welcome guests, manage check-ins/outs, and help with inquiries to ensure a memorable stay.

Role requires strong communication, cash handling, and computer system proficiency, with flexible scheduling including evenings and weekends. Join a vibrant waterfront team focused on hospitality excellence.