Guest Experience Lead — Front Desk (Flexible Schedule)

Hotelzoesf; San Francisco, Northern (CA, KY); Hybrid; USD 35,000 - 51,000; Full time

Benefits offered by this job

Medical plans

PTO and Sick Pay

401K Matching

Employee Discounts

Training programs

Job summary

Hotel Zoe in San Francisco is seeking a Front Desk Agent to warmly welcome guests, perform efficient check-ins and check-outs, and coordinate with housekeeping for room status. You will explain hotel amenities, handle guest inquiries, and maintain accurate guest records with a focus on service excellence.

The role requires 1–2 years in a luxury hotel, flexibility to work weekends/holidays, and proficiency in Opera and Microsoft Outlook. Competitive hourly wages and benefits are provided.

Qualifications

• 1–2 years of experience in a luxury hotel role.
• Neat, professional appearance and grooming.
• Ability to work varying schedules including weekends and holidays.

Responsibilities

• Greet guests and check them in/out, issue room keys, and explain hotel amenities.
• Maintain knowledge of hotel operations and daily activities.
• Answer calls within 3 rings with proper etiquette.

Skills

Patience

Organizational skills

Telephone etiquette

Guest service

Multitasking

Clear communication

Fluency in English

Tools

Opera

Microsoft Outlook

Job description

Hotel Zoe in San Francisco is seeking a Front Desk Agent to warmly welcome guests, perform efficient check-ins and check-outs, and coordinate with housekeeping for room status. You will explain hotel amenities, handle guest inquiries, and maintain accurate guest records with a focus on service excellence.

The role requires 1–2 years in a luxury hotel, flexibility to work weekends/holidays, and proficiency in Opera and Microsoft Outlook. Competitive hourly wages and benefits are provided.