Guest Experience Concierge

Davidson Hospitality Group; San Francisco (CA); On-site; USD 44,000 - 46,000; Full time

Benefits offered by this job

Hotel Discounts

Tuition Reimbursement

Paid Time Off

Dental & Vision Coverage

Job summary

Davidson Hospitality Group is seeking a Front Desk Agent for Hotel Zephyr - Fisherman’s Wharf in San Francisco. You will warmly greet guests, manage check-ins/outs, and respond to inquiries with professionalism while promoting local attractions and hotel amenities.

The role requires strong customer service, cash handling experience, and proficiency with hotel systems. A flexible schedule including evenings, weekends, and holidays is expected.

Qualifications

• Experience in customer service roles, preferably hospitality.
• Strong communication and interpersonal skills.
• Ability to handle cash and operate POS systems.

Responsibilities

• Provide exceptional guest service and create a positive first impression.
• Efficiently check guests in and out with accuracy.
• Respond promptly to guest inquiries and resolve issues with empathy.
• Offer local recommendations and information on attractions and hotel amenities.
• Collaborate with other departments to ensure seamless guest experiences.
• Keep front desk organized, clean, and welcoming.
• Handle cash and credit card transactions accurately and securely.

Skills

Customer service

Cash handling

Communication

Multi-tasking

Education

High School diploma or equivalent

Tools

PMS software

Job description

Davidson Hospitality Group is seeking a Front Desk Agent for Hotel Zephyr - Fisherman’s Wharf in San Francisco. You will warmly greet guests, manage check-ins/outs, and respond to inquiries with professionalism while promoting local attractions and hotel amenities.

The role requires strong customer service, cash handling experience, and proficiency with hotel systems. A flexible schedule including evenings, weekends, and holidays is expected.