Guest Experience Specialist

Hotel LeVeque, Autograph Collection; Ohio; On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Hotel discount at locations worldwide!

Paid time off and holiday pay incentv?

Professional development and promotion

401(k) available for all associates!

Medical, Dental, Vision, and SUPPINS?

Job summary

Hotel LeVeque, Autograph Collection in Columbus, OH seeks a Guest Service Representative to welcome guests, manage arrival/check-in, and uphold brand service standards with a friendly, proactive approach.

You will engage guests through phone and in-person interactions, build rapport, coordinate with departments to ensure timely delivery of requests, and assist with special requests and brand programs.

Qualifications

• 2+ years of customer service experience, preferably in Hospitality or related industry.
• High School diploma or equivalency education certificate required.

Responsibilities

• Welcome arriving guests and complete the hotel's arrival/check-in experience, ensuring special requests are fulfilled and accurate information is received.
• Engage in purposeful communication and build rapport with guests, creating an open dialogue to uncover guest expectations and unrealized needs.
• Effectively engage with guests through phone or electronic communication consistent with hotel brand standards to ensure guest satisfaction.
• Promote hotel brand loyalty programs, encourage guest participation, and offer special rate packages and upgrades when appropriate.
• Effectively communicate with hotel departments to ensure timely and accurate delivery of guest expectations, fulfillment of needs, and challenge resolution.
• Listen to guests and empathize with their challenges. When necessary, solicit guest feedback and act on guests concerns.
• Always maintain professionalism consistent with hotel brand and company expectations.
• Know and communicate hotel emergency procedures; inform and assist guests in emergencies.

Skills

Customer service

Verbal communication

Written communication

Education

High School diploma or equivalent

Job description

Hotel LeVeque, Autograph Collection in Columbus, OH seeks a Guest Service Representative to welcome guests, manage arrival/check-in, and uphold brand service standards with a friendly, proactive approach.

You will engage guests through phone and in-person interactions, build rapport, coordinate with departments to ensure timely delivery of requests, and assist with special requests and brand programs.