Guest Experience Associate | Front Desk & VIP Welcome

Schulte Restaurant Group; Columbus (OH); On-site; USD 17,000 - 24,000; Part time

Benefits offered by this job

Daily pay

Telemedicine access

Health insurance

Life insurance

401k match

Paid time off

Holiday pay

Pet insurance

Employee assistance

Job summary

Schulte Hospitality Group in Columbus, OH is seeking a dynamic Guest Service Representative to join our hotel team. You will greet guests, handle inquiries, manage check-in/check-out, and support front desk operations with a friendly, professional demeanor.

This part-time role requires at least one year in front desk operations, basic computer skills, and the ability to communicate clearly. We offer a comprehensive benefits package, daily pay options, and opportunities for career growth within

Qualifications

• Minimum of one year in Front Desk Operations.
• In-depth knowledge of hotel Front Desk operations.
• Minimum of High School education.
• Basic computer skills.
• Ability to communicate effectively verbally and in writing.
• Ability to exceed expectations of guests and team members.

Responsibilities

• Greets guests as they arrive, focus on personal recognition
• Reviews arrival lists daily and assists in preparing and assembling welcome amenities
• Escort VIPs to room and check them in prior to arrival
• Answer the telephone within three rings with a smile and answer questions accordingly or transfer as needed
• Responsible for issued bank. Count bank at beginning and end of shift. Ensure that all cash drops are done in accordance to with proper cash handling procedures and report all cash over/ shorts to management.
• Keep front desk area clean and organized.
• Assisting with lobby activation as needed.
• Utilize proper procedures when handling guest PPI data.
• Follow checklist when going through check in or check out with guest . Always retrieve necessary identification documents and form of payment upon arrival.
• Attends promptly to guest needs and inquiries
• Perform various other duties as assigned
• Perform various other duties as assigned to meet business objectives

Skills

Basic computer skills

Verbal communication

Written communication

Education

High School education

Job description

Schulte Hospitality Group in Columbus, OH is seeking a dynamic Guest Service Representative to join our hotel team. You will greet guests, handle inquiries, manage check-in/check-out, and support front desk operations with a friendly, professional demeanor.

This part-time role requires at least one year in front desk operations, basic computer skills, and the ability to communicate clearly. We offer a comprehensive benefits package, daily pay options, and opportunities for career growth within