Guest Experience Agent - Front Desk & Service

Hilton Garden Inn Omaha Downtown/Old Market Area; Omaha (NE); On-site; USD 30,000 - 42,000; Full time

Job summary

Hilton Garden Inn Omaha Downtown/Old Market Area is seeking a Guest Service Agent to greet, check-in/out guests and provide courteous service in line with brand standards. You will handle registrations, process payments, make reservations and respond promptly to guest needs while maintaining EarthView sustainability guidelines and safety practices.

This on-site role requires a friendly demeanor and a commitment to guest satisfaction.

Qualifications

• High School diploma or equivalent required.
• Customer service experience required or equivalent training.
• Knowledge of PMS systems preferred.

Responsibilities

• Greet guests immediately and assist with their needs.
• Register and assign guests to rooms.
• Process payments and balance registers.
• Make and confirm reservations.
• Transmit and receive messages using the PMS system.
• Respond to guest requests promptly.
• Address guest complaints and escalate to supervisor if needed.
• Secure guests' valuables in the hotel safe when applicable.
• Assist in breakfast area or luggage duties during peak periods.
• Ensure overall guest satisfaction and follow safety guidelines.

Skills

Customer service

Communication

Education

High School diploma or equivalent

Tools

PMS systems

Job description

Hilton Garden Inn Omaha Downtown/Old Market Area is seeking a Guest Service Agent to greet, check-in/out guests and provide courteous service in line with brand standards. You will handle registrations, process payments, make reservations and respond promptly to guest needs while maintaining EarthView sustainability guidelines and safety practices.

This on-site role requires a friendly demeanor and a commitment to guest satisfaction.