Guest Services Agent - Front Desk & Guest Experience

HHM Hospitality; Omaha (NE); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Medical, Dental and Vision Health Insurance

Paid Time Off

401k Company Match

Travel Discounts

Referral Bonus Program

Job summary

HHM Hospitality in Omaha, Nebraska is looking for a Guest Service Agent to greet and service guests in a friendly manner according to brand standards. The role involves managing guest check-ins, reservations, and addressing complaints to enhance guest satisfaction.

Candidates should have previous customer service experience and ideally a high school diploma. HHM offers competitive wages, health insurance, and more.

Qualifications

• Previous customer service experience or equivalent training required.
• High School diploma or equivalent preferred.
• Knowledge of PMS systems preferred.

Responsibilities

• Greet guests and assist with their needs.
• Register and assign guests to hotel rooms.
• Make and confirm reservations.

Skills

Customer service experience

Knowledge of PMS systems

High School diploma or equivalent

Job description

HHM Hospitality in Omaha, Nebraska is looking for a Guest Service Agent to greet and service guests in a friendly manner according to brand standards. The role involves managing guest check-ins, reservations, and addressing complaints to enhance guest satisfaction.

Candidates should have previous customer service experience and ideally a high school diploma. HHM offers competitive wages, health insurance, and more.