Guest Experience Agent - Front Desk

Hilton Garden Inn Greenville; New Orleans (LA); On-site; USD 26,000 - 38,000; Full time

Job summary

Hilton Garden Inn Greenville in New Orleans is seeking a Front Desk Agent who welcomes guests with warmth and professionalism. You will check guests in and out, provide local guidance, and ensure memorable stays in a fast-paced hotel environment.

The role requires strong communication, calm problem-solving, and teamwork across departments. Training, growth opportunities, and an inviting team culture are offered.

Qualifications

• Excellent communication with guests in fast-paced settings.
• Strong customer-service orientation and problem-solving skills.
• Ability to work collaboratively with all hotel departments.
• Comfortable using computers and learning new software.

Responsibilities

• Greet guests warmly, check them in/out efficiently, and offer local tips.
• Manage reservations, room assignments, and billing accurately.
• Upsell room categories and promote on-site amenities to guests.
• Coordinate with Housekeeping, Maintenance, and Food & Beverage to ensure smooth operations.

Skills

Clear communication

Customer service

Teamwork

Computer literacy

Tools

Hotel PMS

Job description

Hilton Garden Inn Greenville in New Orleans is seeking a Front Desk Agent who welcomes guests with warmth and professionalism. You will check guests in and out, provide local guidance, and ensure memorable stays in a fast-paced hotel environment.

The role requires strong communication, calm problem-solving, and teamwork across departments. Training, growth opportunities, and an inviting team culture are offered.