GUEST SERVICE AGENT

Grand Beach Hotel; Bay Harbor Islands (FL); Hybrid; USD 21,000 - 22,000; Full time

Job summary

Grand Beach Hotel in Bay Harbor Islands, FL seeks a Guest Service Agent to warmly check guests in, assign rooms, and manage payments while collaborating with hotel departments to fulfill guest requests.

The role requires a friendly, professional demeanor, ability to stand for long periods, and flexibility to work weekends and holidays. Previous Front Desk experience is preferred for this world-class property.

Qualifications

• Minimum one year Front Desk experience at a comparable quality property preferred
• Excellent communication skills – oral and written
• Ability to stand for an eight hour shift
• Ability to work a flexible schedule to include weekends and holidays

Responsibilities

• Welcomes and registers guests in an outstandingly friendly, professional, efficient manner
• Obtains necessary credit and payment information from guests
• Coordinates with other hotel departments to satisfy guest requests
• Sells rooms in accordance with Front Desk sales strategies
• Answers telephone calls and guest inquiries in a friendly, professional manner

Skills

Front Desk experience

Communication skills

Flexible schedule

Guest service mindset

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

GUEST SERVICE AGENT

Bay Harbor Islands, FL, US

4 days ago Requisition ID: 1706

Salary Range: $15.00 To $16.00 Hourly

This position is responsible for performing a variety of guest service activities in an exceptionally friendly, professional and efficient manner commensurate with the demands of a world-class hotel. Registers guests, assigns rooms, settles guest accounts and coordinates with other departments to satisfy guest requests.

Job Specifications

Minimum Qualifications:

• Minimum one year Front Desk experience at a comparable quality property preferred
• General knowledge of hotel departments preferred
• Excellent communication skills – oral and written
• Ability to stand for an eight hour shift
• Ability to work a flexible schedule to include weekends and holidays

Job Duties

Job Specific

• Welcomes and registers guests in an outstandingly friendly, professional, efficient manner
• Whenever possible assigns rooms which satisfy all special requests
• Obtains necessary credit and payment information from guests
• Provides traveler check cashing and foreign currency conversion for Hotel guests
• Coordinates with other Hotel departments to satisfy guest requests
• Provides detailed information about Hotel facilities and operating hours
• Notifies Housekeeping of all special requests, late checkouts, room changes and day use rooms
• Posts charges received by Front Desk from Hotel outlets
• Adheres completely to all Grand Service standards
• Sells rooms in accordance with Front Desk sales strategies
• Receives and transmits guest messages
• Performs check-out and cash handling activities in accordance with all Hotel cashiering and credit policies
• Distributes and coordinates completion of survey cards during guest check-out
• Assists guests with kiosks computers for guest check-in & check-out
• Coordinates room changes for guests
• Issues and provides access and close out for guest safe deposit boxes
• Answers telephone calls and guest inquiries in a friendly, professional manner
• Reads and initials all entries in Front Desk Logbook and all information on Front Desk Bulletin Board
• Reads Group Profiles and Banquet Event information on a daily basis
• Maintains the cleanliness and excellent condition of equipment and work area
• Other duties as assigned

General

• Promotes and applies teamwork skills at all times
• Notifies appropriate individual promptly and fully of problems and/or unusual matters of significance
• Is polite, friendly, and helpful to guests, management and fellow employees
• Executes emergency procedures in accordance with hotel standards
• Complies with required safety regulations and procedures
• Attends appropriate hotel meetings and training sessions
• Maintains cleanliness and excellent condition of equipment and work area
• Complies with hotel standards, policies and rules
• Recycles whenever possible
• Remains current with hotel information and changes
• Complies with hotel uniform and grooming standards

Within the first 30 days must be able to perform to standard all activities on the New Hire Training Checklist.