Guest Experience Agent — Front Desk & Reservations

Remington Hospitality; Philadelphia (Philadelphia County); On-site; USD 32,000 - 42,000; Full time

Job summary

Sheraton Suites Philadelphia Airport is seeking a friendly front desk associate to greet guests, check them in and out, and manage charges accurately. You will handle reservations, maintain knowledge of rates, and support quick same-day bookings and relocations.

Ideal candidates will have a strong work ethic, enjoy teamwork, and be able to work varied shifts, including nights and weekends, in a fast-paced hotel environment.

Qualifications

• Greet guests and check them in/out promptly and professionally.
• Know how to post charges accurately and efficiently.
• Handle cash, checks, and credit card data securely.

Responsibilities

• Review reservations and block rooms for special requests.
• Understand hotel rates, discounts, and cancellation procedures.
• Be familiar with same-day reservations and relocation procedures.

Skills

Guest service

Cash handling

Team player

Flexible scheduling

Tools

Front desk system

Job description

Sheraton Suites Philadelphia Airport is seeking a friendly front desk associate to greet guests, check them in and out, and manage charges accurately. You will handle reservations, maintain knowledge of rates, and support quick same-day bookings and relocations.

Ideal candidates will have a strong work ethic, enjoy teamwork, and be able to work varied shifts, including nights and weekends, in a fast-paced hotel environment.