Guest Service Agent

Remington Hospitality; Philadelphia (Philadelphia County); Sur place; USD 32 000 - 42 000; Plein temps

Résumé du poste

Sheraton Suites Philadelphia Airport is seeking a friendly front desk associate to greet guests, check them in and out, and manage charges accurately. You will handle reservations, maintain knowledge of rates, and support quick same-day bookings and relocations.

Ideal candidates will have a strong work ethic, enjoy teamwork, and be able to work varied shifts, including nights and weekends, in a fast-paced hotel environment.

Qualifications

• Greet guests and check them in/out promptly and professionally.
• Know how to post charges accurately and efficiently.
• Handle cash, checks, and credit card data securely.

Responsabilités

• Review reservations and block rooms for special requests.
• Understand hotel rates, discounts, and cancellation procedures.
• Be familiar with same-day reservations and relocation procedures.

Connaissances

Guest service

Cash handling

Team player

Flexible scheduling

Outils

Front desk system

Description du poste

What you will be doing

• Greet and communicate cordially with guests, promptly and professionally checking them in and out of the hotel. Assist in pre-registration and blocking of reservations when necessary.
• Promptly, accurately and efficiently know how and where to post all charges.
• Have complete working knowledge of Front Office computer or manual system, including all daily transactions and those which are not performed often.
• Accurately manage cash handling, including receiving cash, checks and credit card information from guests for payment of hotel charges and making change correctly.
• Review any reservations with special requests and work to block rooms accordingly.
• Have knowledge of hotel rates, discounts and how to handle each.
• Have working knowledge of reservations and procedures, including how to take same day reservations. Should be able to take reservations in approximately 2 minutes. Know and follow cancellation procedures and relocation procedures when necessary.

Qualifications

What we are looking for

• High work ethic and self-initiative
• May be required to work varying schedules to include nights, weekends, and holidays
• Someone who enjoys working as and being part of a team that provides great experiences for our Guests!

• Physical Requirements (In-Office Role)
  
• Ability to work in a standard office environment.
  
• Prolonged periods of sitting at a desk and working on a computer. (6-8 hours a day)
  
• Occasional standing and walking throughout the workday.
  
• Frequent fine motor skills, use of hands and fingers for keyboarding/typing, utilizing a mouse or trackpad, writing, and operating office equipment.
  
• Ability to communicate effectively verbally and in writing.
  
• Occasionally required to stand, walk, bend, reach, or carry items.
  
• Ability to lift and/or move 10–25 pounds as needed (e.g., files, office supplies).
  
• Visual ability to read from a computer screen and printed materials including close visual focus for extended periods and color differentiation (for certain roles).
  
• Ability to hear and participate in conversations and meetings, use phone and/or headset
  
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the role.

Location Description

4101 B Island Ave, Philadelphia, Pennsylvania 19153 Experience the Sheraton Suites Philadelphia Airport. Relax in our spacious and modern suites, featuring the renowned Sheraton Signature Sleep Experience, ergonomic desk chairs and plasma TVs. Connect to work or home with high speed Internet access, PC work stations and more in our lobby. Reenergize after a long day or flight at Sheraton Fitness. Try a great meal or drink in our Vector Restaurant & Lounge, a great place to connect with friends and loved ones. For quick bites, coffee and beverages on the go, stop by the Vector Grab & Go. We’ve thought of everything you need for a relaxed and memorable stay. With easy access to and from Philadelphia International Airport on our complimentary shuttle, we are also convenient to all of downtown Philadelphia’s attractions, including Independence Hall, the Liberty Bell, the historic district and shopping and cultural destinations. Welcome to Sheraton Suites Philadelphia Airport--an upbeat and refreshing hotel experience.

Location

Philadelphia Sheraton-PHLSI