Guest Service Agent

Mr C. Hotels; Philadelphia (Philadelphia County); On-site; USD 19,000 - 30,000; Full time

Job summary

Remington Hotels in Philadelphia, PA is seeking a friendly Front Desk Agent to warmly greet guests, check them in and out promptly, and assist with pre-registration and reservations.

You will handle charges, maintain accurate daily transactions, and use the Front Office system to manage bookings, rates, and cancellations. The role requires strong communication, teamwork, and excellent guest service in a fast-paced hotel environment.

Prior hospitality experience is preferred.

Qualifications

• High work ethic and self-initiative.
• Ability to work varying schedules to include nights, weekends, and holidays.
• Enjoy working as part of a team that provides great guest experiences.
• Strong communication skills, both verbal and written.
• Prolonged periods of sitting at a desk and working on a computer (6–8 hours).
• Occasional lifting and moving up to 25 pounds.

Responsibilities

• Greet and communicate cordially with guests, promptly and professionally checking them in and out of the hotel.
• Assist in pre-registration and blocking of reservations when necessary.
• Post charges accurately and efficiently.
• Maintain complete working knowledge of Front Office system and daily transactions.
• Manage cash handling, including cash, checks and credit card information.
• Review reservations with special requests and block rooms accordingly.
• Know and apply hotel rates, discounts, and cancellation/relocation procedures.
• Take same-day reservations and handle related procedures.

Skills

Communication skills

Team player

Customer service mindset

Multitasking

Cash handling

Job description

Philadelphia, Pennsylvania, United States

Location Description

4101 B Island Ave, Philadelphia, Pennsylvania 19153

Experience the Sheraton Suites Philadelphia Airport. Relax in our spacious and modern suites, featuring the renowned Sheraton Signature Sleep Experience, ergonomic desk chairs and plasma TVs. Connect to work or home with high speed Internet access, PC work stations and more in our lobby. Reenergize after a long day or flight at Sheraton Fitness. Try a great meal or drink in our Vector Restaurant & Lounge, a great place to connect with friends and loved ones. For quick bites, coffee and beverages on the go, stop by the Vector Grab & Go. We've thought of everything you need for a relaxed and memorable stay. With easy access to and from Philadelphia International Airport on our complimentary shuttle, we are also convenient to all of downtown Philadelphia's attractions, including Independence Hall, the Liberty Bell, the historic district and shopping and cultural destinations. Welcome to Sheraton Suites Philadelphia Airport--an upbeat and refreshing hotel experience.

Job Description

What you will be doing

• Greet and communicate cordially with guests, promptly and professionally checking them in and out of the hotel. Assist in pre-registration and blocking of reservations when necessary.
• Promptly, accurately and efficiently know how and where to post all charges.
• Have complete working knowledge of Front Office computer or manual system, including all daily transactions and those which are not performed often.
• Accurately manage cash handling, including receiving cash, checks and credit card information from guests for payment of hotel charges and making change correctly.
• Review any reservations with special requests and work to block rooms accordingly.
• Have knowledge of hotel rates, discounts and how to handle each.
• Have working knowledge of reservations and procedures, including how to take same day reservations. Should be able to take reservations in approximately 2 minutes. Know and follow cancellation procedures and relocation procedures when necessary.

Location

Philadelphia Sheraton-PHLSI

Requirements

What we are looking for

• High work ethic and self-initiative
• May be required to work varying schedules to include nights, weekends, and holidays
• Someone who enjoys working as and being part of a team that provides great experiences for our Guests!
• Physical Requirements (In-Office Role)
• Ability to work in a standard office environment.
• Prolonged periods of sitting at a desk and working on a computer. (6-8 hours a day)
• Occasional standing and walking throughout the workday.
• Frequent fine motor skills, use of hands and fingers for keyboarding/typing, utilizing a mouse or trackpad, writing, and operating office equipment.
• Ability to communicate effectively verbally and in writing.
• Occasionally required to stand, walk, bend, reach, or carry items.
• Ability to lift and/or move 10–25 pounds as needed (e.g., files, office supplies).
• Visual ability to read from a computer screen and printed materials including close visual focus for extended periods and color differentiation (for certain roles).
• Ability to hear and participate in conversations and meetings, use phone and/or headset
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the role.

Status

Full-time

Applicants have rights under Federal Employment Laws