Guest Experience Agent, Front Desk & Reservations

Wequassett; Key West (FL); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Competitive wage + tips

Medical, Dental, Vision benefits

Employee discounts on food and drinks

401k company matching

Advancement opportunities

Paid parental leave

Job summary

Havana Cabana in Key West is seeking a Front Desk Agent to warmly welcome guests, check them in/out, and handle charges on accounts. You will anticipate needs, assist guests with disabilities, operate the switchboard, and support reservations while coordinating with internal departments to ensure guest satisfaction.

The role requires a high school diploma and 1+ years of Front Desk experience. Competitive pay with tips and a benefits package are offered.

Qualifications

• Greeting and thanking guests in a sincere, friendly manner.
• Checking guests in on arrival and out on departure.
• Posting charges to appropriate guest accounts.
• Anticipating and addressing guests' needs, and resolving their problems and complaints.
• Assisting guests with disabilities.
• Operating switchboard and assisting with inquiries.
• Assisting the reservations manager with taking reservations.
• Collaborating and communicating with other internal departments to ensure guest satisfaction.
• Complying with company procedures and safety policies.
• Performing duties on a daily checklist.

Responsibilities

• Greeting and thanking guests in a sincere, friendly manner.
• Checking guests in on arrival and out on departure.
• Posting charges to appropriate guest accounts.
• Anticipating and addressing guests' needs, and resolving their problems and complaints.
• Assisting guests with disabilities.
• Operating switchboard and assisting with inquiries.
• Assisting the reservations manager with taking reservations.
• Collaborating and communicating with other internal departments to ensure guest satisfaction.
• Complying with company procedures and safety policies.
• Performing duties on a daily checklist.

Skills

Front Desk Agent experience

Education

High school diploma or equivalent

1+ years Front Desk Agent experience

Job description

Havana Cabana in Key West is seeking a Front Desk Agent to warmly welcome guests, check them in/out, and handle charges on accounts. You will anticipate needs, assist guests with disabilities, operate the switchboard, and support reservations while coordinating with internal departments to ensure guest satisfaction.

The role requires a high school diploma and 1+ years of Front Desk experience. Competitive pay with tips and a benefits package are offered.